monica j

Prompt appointment, ran on time. staff are great . pleased with service and outcome

sonja c

Very polite and respectful

michael c

The most friendly, professional staff, and service.

lekale c

I always enjoy coming in to this office. I love how they know me and they treat me like family. It's crazy to think that I only see them 2 or 3 times a year.

anonymous

Good customer service

hershell b

Very good work

anonymous

Brittany is very helpful and professional. Certainly makes you feel like she cares about how you feel

patricia s

You will not go wrong. Very professional. Never had to wait more than 5 minutes. I refer them to all and everyone I can think of.

kimberly b

I am 100% happy with Dr. Austin and Dr. Dancy...They care about their patients. I know that I am in good hands when I go to their office. When I talk about Excellent customer service, from Shannon all the way to my dental hygienist... I love them all. Guys if you do not have a dentist please give them a try,. You will be glad that you did. God Bless, Kimberly Bolden

sheron m

I've been coming to see Dr. Austin since he first opened his doors. There have been some good and bad hygientist who have worked on me. There was a point when I spoke to Shannon about leaving due to being able to see how unhappy a hygientist was. Shannon convinced me to stay as a new hygientist would be starting by the time I returned for my next appointment. That hygientist was Brittany, who has been a life-saver! Brittany loves what she does! It shows through her work and questions she ask. I have that

ava d

Extremely personable staff

tiffany w

Team is very nice and makes you feel comfortable

anonymous

This is a great place for basic cleanings and check ups. They have some new staff and that has helped the presentation to improve as far as customer service. Team staff seem more professional and less chatty from team member to team member and more interested in the customer as compared to a few years ago. The hygienist seem really capable and helpful and not critical and "tell you like it is" type attitudes. We all know we don't do as good of a job cleaning our teeth at times but we don't need any hars

vanessa k

Love Dr. Austin! Always have! I have been with him 17 years and the service is always quick and with excellence. Tesa is my girl! Love her to pieces! Shannon is ALWAYS a joy!! Love the entire staff. Z

reginald m

Good visit, regret not scheduling apt when Dr. Austin was in office.

kris h

I always enjoy my visits to Merit Dental. It is like visiting family and afterwardsyour teeth are clean. I love the staff at Merit. I cannot imagine going anywhere else.

eddie b

Office environment is very good as well as doctor and hygienist

demeri r

EVERYBODY IS GREAT.

bettye t

Love my smile !!!

gayle c

Great staff! Professional, knowledgeable in a comfortable setting.

daichelle w

The staff was welcoming and friendly! The hygienist was patient with me because I was afraid as it had been quite some time since my last visit. Plus the Dentist himself was patient and performed my procedure gracefully. Thank you!!

anonymous

Timely Professional service

jacquelyn p

I love Dr. Austin and Tesa as well as the receptionist. Tesa makes everyone feel good about cleaning your teeth. I have never felt as though she was negative and she has always complemented me on the care of my teeth. Some individuals cleaning your teeth act as if they are disgusted or grossed out. As if they should have chosen a different career. Not necessarily at Dr. Austin's office but other dentist offices. It's refreshing to interact with Tesa and Dr. Austin because they makes you feel as though they

archibald a

Dr. Austin sand his staff are the best!

anonymous

Services were good. Staff was friendly. Dental hygienist was great.

sharice s

Love going here..always a pleasant experience..just wish they offered Saturday appts

jerilyn l

Dr Austin and his team are great!

edwone w

Very professional and friendly staff

michael f

Great staff, professional friendly service.

gregory t

I ENJOY CONVERSATIONS WITH STAFF,THEY ARE FRIENDLY,THEY GOT THINGS RIGHT FOR ME AFTER GOING TO THREE OTHER DENTIST OVER THE YEARS. THANK YOU VERY MUCH.

john v

the did a good and thorough job on my teeth

patricia t

Very helpful staff. Brittany (?sp) is very encouraging and gives lots of good tips for oral care.

shirley d

I love my Dental Office. The staff is professional, courteous and friendly always showing a smile. Dr Austin is a top notch Dentist that I highly recommend. Thank you all for being my dentist office of choice!

essential c

I enjoy the atmosphere and the professionalism of the staff

veronica f

My experience was outstanding. My hygienist was friendly and professional.

jeanette e

The hygienist was awesome she made me feel calm and comfortable

nicole c

It's always a pleasure to visit Merit Dental for my appointments. I always couldn't say it was a pleasure to go to the dentist.

anonymous

Staff is very professional. Details were explained to me where I could understand. Easy scheduling as well.

charmaine w

The Merit Dental team is AWESOME!!!

joeya c

Merit Dental is a wonderful place to receive your dental care. Myself along with my family have been clients of Merit Dental for years and we would not trade them for any other dental clinic. They are efficient, they provide education, and they are very personable. The environment is calm, nurturing, and family oriented! We love Merit Dental!!

clara r

The employees are the Best. The treat you with respect and care about how you feel and your well being. The Dentists are awesome they take their time with you and tell you exactly what needs to be done and they’ll give you a treatment plan that fits best for you. I would highly recommend Merit Dental.

anonymous

I have always been satisfied with my visit to Merit Dental. That is why i keep coming back. I feel very comfortable when in your care. As i age you are always prepared to help where I need. There is a friendly atmosphere . Thanks for being available for my dental work!!!

roxie s

Great staff and awesome dentist and dental hygienist.

darin w

I appreciated the information given to me by the hygienist. She helped me see the need to be vigilant in cleaning my teeth and what the consequences will be if fail to do so consistently. On top of that the, team was very kind in providing the information I needed to take care of my oral health. Thank you. -Darin.

marilyn c

Great Service, always. Dr. Austin is knowledgeable, Kind & will answer any dental questions you have. The staff is courteous & professional and wait times are reasonable.

tomika j

Everyone at this office is so personable, it's like catching up with family when I go.

anonymous

I really enjoyed my visit at Merit Dental. Everyone was very friendly and professional. I'm glad I was referred to them.

eric m

Excellent, thorough care in a warm and friendly environment. Always providing great information and recommendations.

lori o

Excellent! I was nervous about having to make several trips for the care I needed but the dentist was very efficient. He was able to perform all services in the same visit. The staff is very friendly and knowledgeable, making it for an all around great experience.

anonymous

I had to have a number of teeth extracted due years of neglect and was concerned about the after effects of the removal so many teeth. But the dentist made sure I was not in any pain during the operation but even better the next day I had almost no pain or swelling at all. A very big surprise! And the staff was very nice and helpful. I recommend them to any one.

michael f

The staff was friendly, professional and caring.

beth b

The staff from he receptionist to the new dentist are excellent! I'd highly recommend this dental office and I have recommended!

anonymous

Dr. Dancy is very thorough and knowledgeable. The visit was painless, I am looking forward to seeing him for my future dental care. Excellence and Professionalism.

chalmer t

Excellent care, very thorough. I enjoyed the visit.

linda c

Everything and everybody was excellent from the front desk to the dental procedure. The very best treatment.

carl s

As always Ashley was great. Explained everything thoroughly and was very informative. The rest of the staff were there usual cheerie self. They explained any questions I had to the point that I understood it and worked with me on scheduling another appointment. They, the staff and Dr. Austin is why I recommend you guys very highly to anyone looking for a dentist...My experiences are always A+ or a 5 star. Excellent

otis j

Very professional and I appreciate the great dental work that the entire staff always does.

kelley b

Great staff! Excellent service!

anonymous

Good and very professional folks!

wilma g

Professional & quality work

otis j

I really appreciate the extra care and fast service of your entire staff. I needed some emergency Dental work and it was done and for that i say thanks.

daryl m

Courteous and professional

erica p

Dr. Austin is fabulous!

yolanda r

Excellent as always!!! I love my dental staff!!!!

anonymous

Very professional and gentle. I’ve never received a more thorough head and neck exam.

essence b

Would highly recommend.

thomas w

Liked the positive attitude of every one I interacted with. Gave good information on any thing I needed to konw

nikia o

Dr. Austin and Dr. Dancy are extremely professional and display a high level of patient care! i cant leave out the additional office staff Simmie, Isaac , Shannon, both hygentiest... So if your in need of the perfect healthy smile come here

kimberly f

Very knowledgeable staff! Great personalities!

clara r

Everyone was so courteous and nice. The Dental assistant Sammie was excellent with me and was explaining everything every step of the way and tDr Dancy was great at explaining to me what alll needs to be done and how they were going to do ithe treatments. And Shannon was great explaining all the costs to me and that made it helpful to me to know what I’m going to have to pay out of pocket. Thanks to everyone for making me feel comfortable and at ease with my visit.

delbert m

Courteous and competent staff.

delbert m

Competent and courteous staff.

derwin g

The staff at Merit Dental are friendly, professional and all around AWESOME!!!

steven g

Great visit. They had a totally relaxing environment. The exam was quick and very professional. Will come back

mautrice m

Dr. Austin is extremely knowledgeable and stays current with best dental practices. His staff is always pleasant and professional.

angela k

I've been a patient at this office for approx. 15-20 years. Very professional service, friendly staff, flexible when scheduling appointments and resolve emergencies quickly in order to accommodate my schedule.

taylor m

I love Dr. Austin! He & his staff are all very warm and welcoming. I feel apart of a family since coming to Merit. I recommend Dr. Austin all the time!

whittney m

It’s like family there!

crystal k

The staff was friendly, knowledgeable and very thorough. I also appreciate they are on time and I was seen immediately.

tammi j

Incredible and highly relationship oriented staff. They were super friendly with our two toddlers and managed to service our family of 4 in one morning. Pleasant experience every visit over the years!

tomika j

Great experience, very thorough, and pleasant.

jacquelyn p

It's a family affair! I love Dr. Austin! The staff is professional and my experience was great! My teeth are clean and there was no pain!!!!

wayne p

Absolutely outstanding service. Great staff and very professional!

sherri m

Always a pleasant staff ! They treat you like family

jannie j

Oh my goodness everyone is friendly, professional and know what they're doing. I was treated better than a patient. I was treated as a member of the Merit family in need of dental work.

lisa h

I get excellent service from Merit Dental! From the office staff, the hygienist, to Dr Austin! Thanks guys!!!

whittney m

GREAT customer service. Very friendly.

sean s

Service has always been 5 star!

cheryl j

As always I was well taken care of! Brittany, you are da bomb!

topeaka t

The best dental office in Indianapolis. The customer service is excellent.

alicia s

Always so friendly! And they respect my time! Appts start very close to scheduled and I am in and out within the hour. Location is clean, quiet and inviting.

peter a

This is a very welcoming office. Besides wonderful professional excellence the staff offer a comfortable atmosphere and are doncerned qbout your comfort during any procedure.

wilma g

It was not very painful when given the numbing shot

wilma g

Dr. Austin & team very positive & friendly

willie t

Excellent!!!

michael c

AS Always Prompt Courteous and most of all professional

pamela b

My experience was awesome with a quick in and out.

david g

Everything went well and received excellent advice.

anonymous

The staff is professional and friendly

trey c

Very good place.

angela g

Always a warm feeling when you go into this office......the staff is really professional and makes you feel at ease. I really enjoy going to Dr. Austin's dentist office.

anonymous

Really friendly and caring dentist's office.

anonymous

The staff are very pleasant and helpful.

chalmer t

On time, professional, respectful, and friendly.

beth b

I absolutely love the staff and Dr. Austin is the bomb!

kenneth m

I highly recommend this office! The staff provided great service and everyone was so friendly.

james a

I know that my exam will be very thorough yet personable. The doctor and his staff remember you and are genuinely happy to see you

carlos m

As usual, everyone in the office is pleasant, polite, friendly, and helpful. I hardly ever have to wait more than a few minutes past my appointment times.

anonymous

Consummate professionals

phillip p

Had a very short wait before being called back for exam and cleaning. Friendly staff and helpful information provided.