Merit Dental
Strongsville

Lena Alnazer

★★★★★ May 24, 2023

Madison Phillips

★★★★★ May 02, 2023

Great office! Super friendly staff! Dr. Russell and Madonna Phillips helped me out during my visit and were kind, professional, and efficient.

Cheryl Stack

★★★★★ May 02, 2023

I am currently in Reveal Orthodontics and this office is the most efficient and professional office I have been to in a long time.

Beth Vadini

★ Apr 25, 2023

We were long-term Clients of five points dentistry, and then they switched to Merit dental. They recently billed me for a procedure that took place over two years ago when Covid was going on. I have outstanding insurance that covers our dentistry and I always pay it off in full anything that is over. My husband was told we were 100 percent caught up and would not owe anything. Then, we got this late bill again. They then said they could negotiate. My husband paid half for a totally bogus charge. Let’s see if they do the right thing and refund this. Otherwise, I would stay clear of this practice and their very poor bookkeeper. If I could give them a zero star I would!

Nick Vadini

★ Apr 18, 2023

First off, they billed me for something that was literally 3 years ago. I'm not kidding. I can't make this up nor am I the person to say bad things until it's completely out of line like this place. In person they told me I was all payed up. Hard to prove bc it's my word agisnt their word. Secondly, the good reviews you see are mostly from the previous 5 points density which did a much greater job all around. The customer service her is at its worst the lady on the phone was rude. If I could have this company shut down, I would. Absolutely horrible or learn the hard way like I did.

Nicole Herbst

★★★★★ Apr 05, 2023

I'm so glad I found Merit Dental! It took me 3 years to get back to a dentist! The team at Strongsville is just incredible and caring! I can now say that I look forward to going to the dentist!

Elizabeth Luppi

★ Mar 31, 2023

This place is completely inept when it comes to billing practices. My family hasn’t been patients for a couple of years and we randomly have received two bills in the mail. They don’t say for who, what or when. When I called, I was told they missed the claim submitted and that we wouldn’t be responsible (well duh, you only have so long to bill claims before the dental insurance rejects it). I’ve actually called the Ohio Attorney Generals office as I’m concerned about their business practices. Please avoid! There are plenty of other practices nearby that are not run by corporate dental companies.

Karen Ramba

★★★★★ Mar 28, 2023

I had a great teeth cleaning experience with Madonna. She was fantastic and shared a lot of helpful tips regarding teeth and gum health!

Jennifer Queen

★★★★★ Mar 07, 2023

Staff was very friendly. Much better than it was before Merit Dental took over. Not over booked and chaotic like it used it be. Definitely glad I decided to go back to this office!

Elizabeth Kolesar

★ Feb 28, 2023

If I could leave less than a one star rating I would.....I would not recommend Merit dental in Strongsville to anyone. Aside from them cancelling my cleaning and telling me "to call back in a few months" because they had no hygienst, I called twice about a bill I was questioning after paying in full in the office and was told they would call me back if the bill needed to be paid. I never received a phone call, or another bill, and they sent a $300 bill to collections!! This is absurd. Terrible office management and terrible customer service. I would stay far away from this one. My tenure here was very short for obvious reasons. Middleburg Heights Family denistry was an absolute breat of fresh air.

Marc Fairbanks

★★★★★ Feb 28, 2023

The front desk was very nice. Masons was patient and amazing. Dr Russell is one of the most professional dentist I’ve ever visited.

Robert Deal

★★★★★ Jan 31, 2023

Great Service by the staff at Merit! Everyone is very friendly and professional. Any issues are are presented right away and explained, along with a plan to go forward, even if the best option is to wait. Would recommend Dr. Russell and staff to anyone!

Ashley Ewazen

★★★★★ Jan 25, 2023

Dr. Russel is one of the best! She is super professional, personable, and does quality work. I was so thankful that she stepped in as the new Dentist at this location. I also love when Rita works on my teeth. She is patient, genuine, and always makes sure her fillings are quality and to perfection! I plan to request her every time I have an appointment!

Michael Tillia

★★★★★ Jan 25, 2023

The dentist Dr Russel and all of the staff are wonderful friendly people! I got the best teeth cleaning of my life from Madonna at my visit. I strongly recommend giving Merit Dental a try!

Nate Sawyer

★★★★★ Jan 19, 2023

Missy Miller

★★★★★ Jan 16, 2023

Madonna was amazing! Great staff!

Alex Tillia

★★★★★ Jan 16, 2023

Julie Fairbanks

★★★★★ Jan 05, 2023

My appt for my new reveal alingers went great. You can’t even tell I have them in they are so clear.

Maureen Griffith

★★★★★ Oct 10, 2022

I had my annual teeth cleaning done by Shannon, a dental hygienist at Merit Dental in Macedonia. OH and I want to go on record that I have been to several dental hygienists in my years of going to the dentist, and Shannon has outshine them all! Shannon makes you feel at ease and removes any anxiety you may have coming in for your annual teeth cleaning. Shannon is people friendly and has a great sense of humor and leaves just smiling. You look forward to seeing Shannon on your next visit. I highly recommend Shannon as your next dental hygienist ar Merit Dental.

Ann Kalister

★ Apr 26, 2022

Sad to say but this dental office has gone downhill after Merit took over from Dr. Mario and Dr. Tom. I had been with them for decades. Now there are multiple cancelations and turnover of Doctors and staff. Not happy with the dental care I have received.

Diana Skorepa

★★★ Apr 06, 2022

I had a less than satisfactory visit in November, 2021 and I called the office to let them know. I expected that perhaps the office manager would call me to discuss my concerns, but I never heard from anyone. I now have dental insurance and Merit is not on the provider list, so I will not be returning.

A Mu

★ Mar 08, 2022

Rude receptionists! Every time!

Tim Olecki

★ Mar 02, 2022

This practice has gone downhill since the corporate Merit takeover. I have gone to another practice since Merit seems to care more about the $$$s than the patient. There also seems to be a lot of turnover in staff.

Erin Downs

★ Feb 23, 2022

I don't know when the practice was sold (probably 2020ish). It is a different practice today than it was 5 yerars ago.

Christine Fiorino

★★★★★ Feb 08, 2022

I had an excellent experience with deep cleaning treatment performed by Melanie. She made me feel very relaxed it was totally pain-free and I recommend merit dental to my neighbors family and friends.

Jennifer Cunningham

★ Jul 15, 2021

One of the worst dentists I’ve ever been to. They’re unprofessional in every capacity.

David H

★ Jun 24, 2021

Quality and service is lacking since change of ownership. They were less than honest with me in my most recent interactions with them, and I have changed dentists as a result.

Lauren Reitsman

★★★★★ Feb 26, 2021

I've been taking my grandmother to Merit for her dental needs and the staff is amazing. Great atmosphere and great people.

Kurt Buchholz

★★★★★ Feb 09, 2021

I have nothing but the highest praise for all the employees at Merit Dental. From the courteous reminder calls the day before each appointment, to the warm welcome at the front desk, the support staff is terrific. I received a fantastic care from Dr. Habib Ghorbaniparvar, who has recently left the practice. He was a kind and caring man. Fortunately, I am now under the care of Dr Dan Hagigi, who is also warm and personable and very professional. Gina, one of the dental assistants, is consistently thorough, very knowledgeable, and a kind and caring person. I highly recommend this practice to anyone looking for excellent dental care.

Becky Shultz

★ Sep 29, 2020

It's all gone down hill since the transfer to a corporate chain. How disappointing!

Pam Ambrosetti

★★★★★ Sep 24, 2020

The staff at Merit Dental are polite and very professional.

Jennilyn Ramaglia

★ Sep 21, 2020

I have been coming to this office for many years. This place used to be amazing. When the ownership changed a year ago, the place went bad fast. The desk staff is rude, and scheduling an appointment was done with eye rolls when i asked for a different day, and a rudely stated answer to another simple question. The hygenists are okay, but the general feel in the office went from obviously satisfied staff with good attitudes to staff just there to get a pay check. Gone are the pleasantries and kindness. Go somwhere else.

Melissa Picone

★ Jan 27, 2020

This place used to be the best. Dr. Tom was world class. He retired and the place has gone down hill fast. They broke my husbands veneers during a routine cavity fill. Something that should’ve taken 45 minutes took 90. Hygienist was dropping instruments on the floor. Miserable experience.

Nick

★★★★★ Dec 27, 2019

I had a great experience with Dr. Hamid. He answered any question that I had and he explained everything for me before and after the treatment. I would highly recommend him to everyone that is looking for a dentist!

Donna Michaels

★ Oct 17, 2019

Merit Dental is undergoing a lot of personnel changes. The new dentists leave a lot to be desired. I was blindsided at my appt today when my dentist refused to give me my Invisaligners unless I agreed to another very expensive procedure. I said that I would be happy to schedule the procedure in 2 months when my Invisaligner program was over. Although I have paid for the Invisaligners in full and the former dentists I saw were in agreement with my treatment the new dentist refused to give me the Invisaligners. Totally unprofessional. I was warned about the new female dentist before I even saw her several weeks ago. I will not return to this office.

Art Papineau

★★★★★ Aug 09, 2019

ALL of the Employees of Merit Dental/Five Points are amazing. They make going to the dentist fun for kids and adults alike. They are personable and go above and beyond to make things right!!!

Sharon Gordon

★★★★★ Mar 22, 2019

This group is amazing. Fantastic work in a really happy, positive team setting.

Sam C.

★ Mar 15, 2019

Wrote raving review 5 months ago... Now a 1 star. Had a filling pop off. Set appointment right away. Went in for missing filling left with a onlay. Paid $713 out of pocket because they were out of network. Had no idea there would be more to pay. 5 months later being asked for another $621. Should of found somewhere in network and less money hungry. Should of just replaced the filling. That's what you get for trusting...Don't make the same mistake I did.

Fran Hallis

★★★★★ Feb 07, 2019

I have been coming here for many many years. Dr Thomas has been outstanding, but more importantly, stands behind his work. I'm the type of person w the odds against me if in a situation where something could go either way. With my last root canal, he was a man of his word and did right by me. You usually don't come across this type of loyalty with anyone in the medical field honoring this type of character. Another highpoint is the one stop crown installment as opposed to return appts for fittings and temporaries. The staff is ever so nice and happy to see you walk in. I always look forward to the paraffin wax hand bath, the warm neckroll, and enjoy watching a movie during a long treatment. It keeps your mind off of what is going on. Yes, I would definately recommend Merit Dental in Strongsville, OH!

Mary Morris

★★★★★ Jan 24, 2019

I am a hard patient to work with due to anxiety at the dds. The ladies did a great job keeping me comfy and getting the extensive work done quickly. I was impressed!

George Wasilko

★★★★★ Jan 12, 2019

My last appointment was a 'Crown' procedure on my upper molor. As usual, the support staff was exceptional. Dr. Mario made the whole experience, lighthearted and very pleasant! Thanks again to everyone @ 5 Points Dentistry!

Lawrence Kirks

★★★★★ Jan 11, 2019

I had extensive work done in one visit. The staff and doctor made me feel really comfortable. It was the most pleasant dentist appointment I’ve ever had. The staff is really professional and do excellent work. This will be my dentist office from now on.

William Piorkowski

★★★★★ Dec 28, 2018

NSA 23

★★★★★ Dec 19, 2018

Great dentists and staff. They treat you like you're flying first class. And, the dental work is also first class. Couldn't be more happy.

Olivia Richards

★★★★★ Nov 19, 2018

Allan Vanko

★★★★★ Nov 01, 2018

Altin Spahiu

★★★★★ Oct 12, 2018

My family goes there for dental services.I am writting this review in my husbands name bcs dont have google account. For me, it was my first time when l called for an emergency and they put me on a schedule right way.l went there and start from the front desk,dental assistant and the doctor they all we're friendly.Didn't need the medication anymore.That was a good experience and will recommend them to anybody for dental services.Stuff that take a good care of the costumers.Keep up the good work .

Eddie B

★★★★★ Oct 08, 2018

I was not a client yet and they saw me me the same day after I broke one of my crowns. They were all very friendly and professional. They made me a believer. "Kudos" to the Five Points Dentistry Team.

Rich Riley

★★★★★ Sep 21, 2018

Superior patient experience. Staff is kind, caring and the very best at what they do. Go here once, you'll never want to go anywhere else. 5 Stars

Sue Saunders

★★★★★ Jul 13, 2018

I have been a patient at Five Points Dentistry since they opened their office in Strongsville. The staff is wonderful! Everyone makes you feel like family. The atmosphere is clean and comfortable. I would highly recommend Five Points.

Nicole Bregar

★★★★★ Jul 13, 2018

I have never been to a dental practice and thought, "Wow, that was an enjoyable experience," until I began going to Five Points Dentistry. The staff was patient, kind and listened to your needs. They did a great job on making you feel welcome while explaining their process. They did a thorough job. I highly recommend this dentistry.

Ben Tishman

★★★★★ Jun 30, 2018

Friendly, efficient, and thorough dental care.

Jenn P

★★★★★ Jun 29, 2018

Great experience every time

Robert Wiencek

★★★★★ Jun 28, 2018

Angie is the best ever at cleaning and hygiene ! Dr Tom knocks it out of the park . Sylvia ........ Best assistant ever .

Jennifer Blueter

★★★★★ Jun 28, 2018

Been going to this practice since it opened. I love how friendly and respectful the staff is of my time and dental needs. And I really love the paraffin hand treatments I get (for free!) during my teeth cleaning. Even after moving in the opposite direction, I still travel over 30 minutes to stay with Five Points! Sara is the best hygienist too!

Rikki N.

★★★★★ Jun 15, 2018

Frances Yustick

★★★★★ Jun 15, 2018

I recently visited Five Points Dentistry and had a pleasant experience. A small part of my bridge broke off and Doctor Rocco fixed it to that I would not have a sharp edge on the tooth. The appointment was within 2 days of discovering the problem and it was fixed within an hour of arriving at the office. Thank you.

Kimberly Taylor

★★★★★ Jun 15, 2018

Great experience here! I’m used to old school teeth cleaning using the pick and tools. At Five Points, they use a water pick. Not as good as I’d like, but the wonderful staff, atmosphere and service makes up for that.

Kristen

★★★★★ Jun 11, 2018

Tracy Graham

★★★★★ Jun 03, 2018

I love Five Points Dentistry, staff and dentists are so friendly. Office is always clean. You can tell they treat their staff well, the girls are always smiling and very happy.

Tina Whitesell

★★★★★ Jun 01, 2018

Love Five Points Dentistry! It’s so relaxing getting a paraphin wax and a warm neck towel. Staci and the rest of the staff is warm and friendly and Dr. Thomas is a hoot! Also, I’ve never seen kids so excited to go to the dentist. There is so much for them!

Lee Beuther

★★★★★ May 31, 2018

My most recent visit was for a routine cleaning and checkup. As usual, the visit was pleasant and relaxing, more like a spa visit than a dentist appt. For the first time in my life, I don't dread dental visits! Smiles all around, and an extremely efficient staff.

brian borowski

★★★★★ May 18, 2018

My family and I have always had great experiences at Five Points. My wife and I are so happy to have found this practice. Everyone there is friendly, professional, responsible, caring and the best at what they do. Highly recommend!

JAMES CAMPBELL

★★★★★ May 17, 2018

Great overall experience. Trips to the dentist are never fun, but this team makes it as good as it gets.

Andera Buchko

★★★★★ May 17, 2018

The staff are extremely friendly and make you feel comfortable. They got me in right away for an emergency appointment. I would highly recommend for anyone who has a fear of dentists as they take excellent care of you.

Robert Schoenberger

★★★★★ May 17, 2018

Angelo Lauria

★★★★★ May 07, 2018

Everything about Five Points is outstanding. From the decor and creature comforts in their waiting room to the friendly, competent, and professional staff. Everything is state of the art as far as equipment. The care we receive actually feels like caring. There was never that hurried, assembly line feeling to their service.

Ruth Sroka

★★★★★ May 04, 2018

I love my dentist. The entire staff always caring and very professional. My entire family gets seen here and we have never had a problem. So if your looking for a new dentist Five Points Dentistry is the place. You wont regret it.

Matthew Loeffler

★★★★★ Apr 05, 2018

I really hate going to the dentist but the people at Five Points make it enjoyable! One of the best client service experiences a person can have.

Jacki Medvick

★★★★★ Mar 25, 2018

I have recently had a ton of work done by the great team at Five Points. The doctors and staff have been wonderful. I am so grateful that I found them! I actually don't mind going to the dentist! ?

Rosie Fedor

★★★★★ Mar 24, 2018

Joesph Dudas

★★★★★ Mar 23, 2018

Being a nurse with experience you get to recognize and admire the skill sets of others and how they interact with each other and build on their skill levels the precision and attention to details is remarkable all the while attending to your comfort. Frequent check ups is key to keeping a smile into your old age (there I said it) I have to work at my smile with prevention intervention on my part and they take care of the rest from crowns, to root canals it's all there.

Mike Miller

★★★★★ Mar 22, 2018

Always on time and super nice people

John Kocsis

★★★★★ Mar 22, 2018

Jessica and her staff are the best. Very professional and yet friendly.

Steven Zamborsky

★★★★★ Mar 08, 2018

Always have a pleasant experience at Five Points. Even when the are drilling in my mouth.

Stephanie Steppenbacker

★★★★★ Mar 08, 2018

Everyone is GREAT, love the staff very friendly and helpful!!!!!;)

JIM POZENEL

★★★★★ Mar 08, 2018

Never a problem at Five Points Dentistry. Very good staff.

Elissa Gareau

★★★★★ Mar 07, 2018

I usually hate going to the dentist but the staff here was friendly and gentle.

Zac Shields

★★★★★ Feb 26, 2018

Great Dental Practice! So much so that I drive 30 minutes to get their office. Dr Tom Thomas and staff are always looking to make you comfortable as possible in addition to treating you with the highest quality of dental work.

MILENA WICK

★★★★★ Feb 23, 2018

How do I know that Dr. Mario and his staff are awesome? My kids actually like going to the dentist! Everyone is super nice, the kids can stay occupied in the waiting room, they are always on time!

kathy yacobian

★★★★★ Feb 22, 2018

Why do I get so Excited when I go to Five Point Dentistry you asked! Well, I get the Best Service I ever could want! I was with another Dentist before I found Five Points & they always found strange things & charged me for things I never needed! At Five Points my Teeth are fixed right the first time with the Newest Equipment! My Husband & I both look forward to going for our check ups as well. Now my whole Family goes to them! My sister even drives from the Eastside just to go to the best! Thank You for my Pretty Teeth! PS I love the Hot Pillows & Hand waxing too!

Anthony Barile

★★★★★ Jan 19, 2018

Sylvia Sparks

★★★★★ May 15, 2017

Katherine Schoenberger

★★★★★ Jan 25, 2017

Excellent dental office. Excellent customer service. Love the Cerec crown option...they perform all services in the office in ONE (1) visit. No taking molds and waiting for the crown to be made and shipped back only to have to come back at another time. They mill the crown specific for you in office...only a couple of hours of your time!

Susan Medalis

★★★★★ Oct 22, 2016

As always, 5 Points Dentistry provided excellent, professional dental care. I will continue to recommend this practice to anyone looking for great dental care!

Ben Blake

★★★★★ Oct 20, 2016

Five Points make a trip to the dentist tolerable, which is a huge compliment from someone like myself who suffers from dentophobia.

Jane Salem

★★★★★ Sep 08, 2016

Cutting edge technology and top notch staff combined with the special touches that make 5 Points the best dental practice in the Cleveland area....The atmosphere at 5 Points clearly reflects the investment each staff member has is the work he/she does.Welcoming, caring, accommodating and professionalism are words that are evident throughout all aspects of the practice.

Karen Burch

★★★★★ Jul 28, 2016

Love them! They are always so nice and accommodating. Have always gotten excellent care.

Sarah Silvestri

★★★★★ Jun 06, 2016

The staff at Five Points Dentistry always makes us feel welcomed and cared for. They are all great with kids as well as adults. They are flexible and accommodating and we have been impressed with their knowledge and wide variety of state of the art equipment.

Kevin Kowel

★★★★★ Jun 02, 2016

Makes you comfortable. A warm rice pillow is given to you. Also able to watch TV. I watched and listened to the Tribe while 3 cavities were being filled. It was also a painless procedure. Plenty of Novacaine. Dr Jessica did a great job.

RoseMarie Lombardo

★★★★★ Mar 28, 2016

I've been going to Five Points Dentistry for well over 10 years now and have had nothing but outstanding service each and every visit! The staff is so friendly and helpful. Dr Mario is amazing and very caring! First class service in a down to earth, friendly office! How can you go wrong?

Leah Steele

★★★★★ Mar 18, 2016

World class patient care and technology! It is apparent that every single staff member loves their job and truly cares about making each patient have an exceptional experience. From understanding insurance to preventative health concerns, Five Points is big on patient education which I absolutely loved. The office is all very up to date in terms of the latest equipment as well as all the little details to make a nervous patient comfortable and relaxed. I will be a patient for life!

Angela Loschiavo

★★★★★ Mar 12, 2016

Kalpana Baskaran

★★★★★ Mar 10, 2016

I love this place...They are so friendly and patiently handling everyone...great experience...

Stefan Khalid

★ Feb 15, 2016

Robert Walker

★★★★★ Dec 26, 2015

Five Points Dentistry is friendly, fast and keeps my entire family's smile happy and healthy!

Tom Noy

★★★★★ Dec 01, 2015

Very happy with Dr. Thomas and all the staff at Five Points Dentistry. Best dental practice I have ever been to. I used to be afraid to go to the dentist - but Dr. Thomas is wonderful. :-) Christine

Holly Piorkowski

★★★★★ Nov 06, 2015

The Staff at Five Points is amazing! They always make my family feel welcome and our experiences have always been wonderful! They have always been great with my boys (even my anxious one). I feel like we are getting the best care we can at Five Points!

Archana Narasimhan

★★★★★ Oct 17, 2015

Its always a pleasure for my kids and me to visit the five points dentistry. Friendly environment. Curtious staff. They make you feel best and safe for the most scary extractions.

Linda Carroll

★★★★★ Oct 13, 2015

I used to be petrified of going to the dentist, as I had a dentist who used no novocain for small or large cavities and I also had a lot of orthodontic and oral surgeries. I now look forward to going to the dentist thanks to this wonderful staff at Five Points! They are all so personable, gentle yet very efficient and professional. They are up front about costs and procedures and seem to genuinely care about every patient. Their exams are extremely thorough (oral cancer, etc.) And the water system they use for cleaning your teeth--the best thing since sliced bread! They have all of the latest and greatest tools that make all of the difference. They even offer free water and juices while you wait and offer a heated neck pillow while they work on you! Hi praises for Five Points!

Robert OBrien

★★★★★ Sep 15, 2015

Dr. Mario and his staff are terrific!

Lil Dead Cutie

★★★★★ Sep 11, 2015

Wonderful staff and a very relaxing experience for a Dental visit.

Nick Cubic

★★★★★ Jul 16, 2015

Great dentist, they take their time with you and know what they are doing. I would highly suggest you give them a try.

Cindy Rudolph

★★★★★ Oct 21, 2014

I have never had such a wonderful experience at any dental office EVER!!! The staff went above and beyond even before I had my first appointment (Thanks Jessica) They were kind, professional, and showed genuine concern in helping me recover from my previous dental experience. Stacie and Dr. Thomas were GREAT. I am so grateful to have found you and to now be under your care. Thanks!

Dana Dz

★★★★★ Oct 03, 2012

Five Points Dentistry is a full service dentist! You know you are getting the best & most up to date dental evaluation & care. No need to be nervous about going to the dentist. You can have a heated neck wrap, a paraffin hand treatment all while watching your own personal TV. If that isn't enough the hygienist will put you at ease. Dr. Tom Thomas & Dr. Mario Pavicic experience is second to none & your whole family is in good hands with them.

Nick Francis

★★★★★ Jul 24, 2012

Really great!