4.4
112 Reviews

Nima Malakooti

Dec 06, 2022

— Nima, thanks for your 5-star review!

Mary-Donna McKinney

Dec 06, 2022

Very nice as usual Prompt, friendly!

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

John Taylor

Nov 24, 2022

— Thanks for the five-star review, John! We appreciate you taking the time to rate us.

Karen Gray

Nov 22, 2022

The wait time was minimal and the dental hygienist was professional and explain everything she was doing from cleaning to exam and X-rays. Thanks.

— Thank you for the kind words Karen. I'm going to share with the whole team. We love hearing from our happy customers!

Chris Webb

Oct 29, 2022

Knowledgeable and Caring here Dr Nour is the best Dentist I've come across had trouble with no Ins worked with me to pay for services also gave me a cash discount! I'll be back forsure!

— Thank you for the 5-star review, Chris! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Sue Olah

Oct 22, 2022

Excellent care--had a tooth extracted. The dentist was skilled, took her time and very compassionate. Her assistant and staff were also diligent in their tasks and kind.

— Thanks for making us smile! We appreciate such a great review!

Shelley Dowl

Oct 06, 2022

Abigail was great and through. So pleasant! Dr Noor is my Dentist for the next 18 years! The two of them are caring and precise! And Caitlyn ( sorry if I misspelled your name!) is always empathetic and organized. Thanks to them it was a great experience!

— Hi Shelley, we appreciate you leaving us a review. See you back soon, thank you!

Kari Callicoat

Sep 19, 2022

Girls here are so sweet and kind.

— Hi, Kari! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

Craig F

Sep 13, 2022

Still.. at 51 I hate dental work. hate it hate it hate it. Dr. G and staff fixed me up just right. Cannot remember better dentist experience.. Stick around and care for our community will ya? Don’t quit like the last guy.. Will give 10 more stars AND a smiling sunshine sticker. Superb bravo!!! THANK YOU!

— Thank you so much for your kind words, Craig. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

Nancy Cotterman

Sep 13, 2022

— Thanks for the five-star review, Nancy.

Gaby Edon

Aug 31, 2022

— Hi, Gaby! Thanks for taking the time to rate us 5-stars.

Alicia Robson

Aug 13, 2022

— Hi Alicia, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at westerville@meritdental.com.

erin alon brain

Aug 03, 2022

My daughter and I had a great experience here. The atmosphere was calm and the dental hygienist was very friendly and chatty. I usually hate going to the dentist, but the cleaning went quickly and the staff made it a positive day.

— Hi Erin, we love hearing feedback like this from our patients. Thanks again for choosing us!

Larry Ward

Jul 12, 2022

— Thanks for making us smile! We appreciate such a great review!

Thomas Wade

Jul 06, 2022

— Hi Thomas, we appreciate you leaving us a review. See you back soon, thank you!

Debbie Graham

Jul 01, 2022

I was a little taken back when I showed up for my appointment. My dentist retired as well as my dental hygienist. I as never imformed of thier retirement. However Sandy is amazing. I feel very comfortable with her.

— Thank you for taking the time to provide feedback, Debbie. We are happy to hear your kind words.

Sharon Newton

Jun 30, 2022

— Hello Sharon! Thank you for the great review, we really appreciate it!

Central Ohio Gal

Jun 27, 2022

I require penicillin before any dental treatment due to knee replacements. I asked for RX for my checkup appointment about 3 weeks prior to it. After calling back 3-4 times to get it, they finally said they'd call it in to pharmacy. That was the same day, about an hour before the appointment which meant I had to cancel. Since they went corporate they've removed all the people who were the reasons we went there. We're looking for a new dentist.

— Hi Central Ohio, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at westerville@meritdental.com.

jeff Voorhies

Jun 17, 2022

— Thanks for the five-star review, Jeff.

Sue Van Fossen

Jun 09, 2022

Best dental experience possible!

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Mary-Donna McKinney

Jun 01, 2022

I love the atmosphere when you first walk in. The whole staff is very welcoming … I would recommend to friends.

— Thank you for the kind words Mary-donna. I'm going to share with the whole team. We love hearing from our happy customers!

Connor Hines

Jun 01, 2022

— Hi, Connor! Thanks for taking the time to rate us 5-stars.

Michael Appel

May 26, 2022

My problem with my teeth was repaired faster then expected I am more than pleased with dr g and his staff

— Thank you for the 5-star review, Michael! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Harvey Doremus

Apr 23, 2022

— Thanks for making us smile! We appreciate such a great review!

Tina Kirby

Apr 22, 2022

Merit Dental staff is very friendly & helpful. I found my dentist & I'm very happy!!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Marc Gemarro

Apr 06, 2022

Tim Wefler

Apr 06, 2022

Very friendly, convenient and fast! Recommended!

— Thank you for taking the time to provide feedback, Tim. We are happy to hear your kind words.

Amy R

Apr 03, 2022

Ever since Merit Dental took over, the entire practice has gone downhill. Now, without Bridget AND Dr. Nicholson, we will be going elsewhere. They truly are the ONLY reason we even stayed there.

— Thank you for sharing your feedback with us, Amy. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at westerville@meritdental.com.

rosita dejesus

Mar 15, 2022

— Thanks for the five-star review, Rosita.

amy rak

Mar 02, 2022

I’ve been going to Merit for several years. Recently Dr. G has been taking care of me. He’s kind, thoughtful, and really takes the time to explain everything to me. His assistants, Heather and Abby, are also very kind and gentle. They help to diminish the fear(s) around going to the dentist. I am grateful for Merit and would recommend them.

— Thank you for the 5-star review, Amy! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Thomas Tomastik

Feb 25, 2022

— Hi, Thomas! Thanks for taking the time to rate us 5-stars.

Kate Groot

Feb 11, 2022

— Kate, thanks for your 5-star review!

Kathleen Dalrymple

Feb 10, 2022

— Thanks for making us smile! We appreciate such a great review!

Kerry York

Feb 10, 2022

Abby is always top notch

— Thanks for making us smile! We appreciate such a great review!

Shea Nicholson

Feb 01, 2022

Dr. Nicholson and her colleagues have done 17 fillings and 1 root canal for me in a span of 9 months. Yes, I started from a rough place. But in that time my smile has gone from "Scary Clown" to a-ok. I was never subjected to a long wait or a reschedule even with all the pandemic issues still troubling modern healthcare. The Dr. and assistants were kind, delightful, and gentle at every visit (and there have been many). My 4 year old daughter is also a patient and loves it there. Great family dentistry practice that I would recommend to anyone.

— Hi Shea, we appreciate you leaving us a review. See you back soon, thank you!

Joe Bruskotter

Jan 25, 2022

— Thanks for the five-star review, Joe! We appreciate you taking the time to rate us.

Lux Dahal

Dec 14, 2021

Everyone are so friendly. I let my 5 years old son go alone and he came out so happily. This was his first doctor visit alone without myself being there in the room. So proud of the entire team.

Angela Young

Dec 13, 2021

The veteran staff here are great, but I'm not yet sold on all the changes the new management are trying to make.

Angie Wiegand

Dec 01, 2021

Eva Potter

Aug 25, 2021

On time, speedy, friendly s and professional services

Greg C

Jun 19, 2021

dwight swanson

Jun 01, 2021

Doreen Long

May 13, 2021

Paul Drinkwater

May 06, 2021

Standard cleaning and check up with Abby who did a great job! The location handled COVID restrictions well and made me feel safe and welcome

Michelle Coakley

Mar 02, 2021

Nate Allen

Jan 15, 2021

Everything was great! Bridgette was great as alway! My wife and I have been coming to her since 2002.

J. Camechis

Jan 13, 2021

Enjoyed my experience with my dentist Christine and her assistant Jada. Work done quick and painlessly. Professionals to the max! Thanks!

Cheryl Gerson

Dec 30, 2020

My hygienist is the best. She always educates me about dental care and is very personable.

Brooklyn Jacobs

Dec 24, 2020

The staff is always kind and I would definitely recommend Merit dental to friends and family!

Lisa M

Nov 10, 2020

I haven't lived close to Merit Dental for over 6 years, yet I refuse to go anywhere else since becoming a patient more than a decade ago. Bridget and Dr Kindler (now Nicholson, I think?) Are efficient, gentle, and just pleasant to be around. Also, Bridget is always hilarious which helps my anxiety. I have chronic migraines that greatly impact my ability to get dental care comfortably. THE ENTIRE MERIT STAFF CONSISTENTLY GOES OUT OF ITS WAY TO ENSURE MY COMFORT. ALWAYS. My last visit, I needed a custom mouth guard that my insurance doesn't cover. Dr Nicholson worked with me on cost, giving me a generous price break. Being on disability, I can't express how much I appreciate that. Merit dental is just THE BEST in every way. Now, if you guys could just go around to my other doctors' offices and help them all treat patients with the same overall care that you do....

Jayakanthan Jothimani

Nov 06, 2020

Tammy is my all-time favorite...very clean, fast response, waiting time is nearly 0...definitely recommend to anyone looking for reliable dental service...

Molly Burtch

Oct 22, 2020

Joe M

Sep 04, 2020

Had a dental emergency for a fractured tooth, and dr. Kindler Moved mountains to get me in. The doctor and staff have always been wonderful and caring. Our family has been patients for close to 20 years and will continue. Thank you jada, Bridget, david, doctor kindler and staff for always doing a great job for our family!

Denise Knisley

Jul 03, 2020

The office manager was rude and hateful and mouthy she sent me a bill for some services from 2018 it is now 2020 for some reason they did not tell me the dentist at that time was not in my insurance plan. It Looks like by all the comments she needs fired she a would not let or my insurance company say anything What kind of a professional office does that to their patience. I will never go back.

— Hello Denise. We are so sorry to hear you were not happy with your experience. Your concerns have been shared internally, and if there is anything we can do to help, please reach out to patientcare@midwest-dental.com. Thank you.

Grace O'Keefe

Jun 24, 2020

Very kind and cheery staff. Every thing explained and dentist was very gentle with doing filling.

Jeremy Mick

Mar 11, 2020

I had been seeing Dr Retherford for over 20 years. When Merit Dental took over his practice, then subsequently forced him into retirement, the professionalism and attitude of the office staff dropped-off significantly. Dental staff remained great (especially Bridgette) , however the attitude of the office staff has led me to search for a new dental office for my family.

Dennis Harper

Mar 06, 2020

Was a positive and awesome visit to Merit Dental! Abigail was so professional and Doctor Nicholson is amazing. Five Star Service! Office Staff was helpful and professional! Doctor Nicholson suggested a plan never offered by any other Dentist to fix a long term lower jaw problem. Thanks!

Ted Sherron

Feb 14, 2020

Good job ??

Shane Johnson

Jan 21, 2020

Bossi 1

Nov 22, 2019

Maria Johnson

Nov 09, 2019

Love Merit dental! Everyone that works there is so friendly and welcoming. It really makes going to the dentist a lot easier!

Sophia Johansen

Jul 16, 2019

My old dentist retired without notice and it seems as if there are all new faces in the office. Christine, the new office manager is awfully rude and unorganized. Office seems chaotic and as if nobody knows how to work the systems. After years of me loving Merit Dental I will be finding a new office. No longer will they get my good insurance money!!!

Kendra Lee

Jul 15, 2019

When Dr Rutherford and Renee were there this place was amazing! Unfortunately, this place has went downhill. Christine Freeman, the manager, is so rude and nasty. Also sad to say very unorganized and unprofessional. I had an appointment scheduled, things went wrong due to them being short staffed and instead of her coming to a solution, she offered to reschedule me or to just deal with the fact they called me the same day as my appointment to tell me even though I’m scheduled I will have to wait, I got upset. She hung up and then called back to let me know I’d been dropped as a patient.. I would not recommend you choose this office at all. Horrible customer service!

Lahasa Walker

May 31, 2019

It had been almost 8 months since I had seen my regular dentist and I had to switch due to insurance reasons, everyone was polite, the cleaning was gentle. The only problem, I am still waiting to receive the cost of what my insurance won't cover. My appt was at 3:00 I was done by 3:45, I told them I was leaving at 5 p.m. and told them to email me the cost of all the crowns ( of course ) they want to do.

Liz Hejny

May 08, 2019

Pleasant staff and very professional!

Ellery Block

Feb 01, 2019

Jim Woollard

Jan 25, 2019

Gene Weaver

Nov 29, 2018

My wife and I have both been seeing Dr Nicholson at Merit for the past couple of years and are extremely pleased. The entire staff is very friendly and professional and they have been flexible in dealing with emergencies.

Paul Burnam

Jun 06, 2018

I lost a filling two days before I was to leave on a week-long excursion to the Grand Canyon. Merit Dental got me in the next day, and Dr. Kindler replaced the filling less than 24 hours before departure time.

John Halleron

May 23, 2018

Excellent dental work and very friendly staff.

Rachel Haugk

May 06, 2018

I have been going to this office for years. The doctor I was seeing retired, and I was not notified prior to my last visit. I saw Dr. Nicholson. It took me saying something 3 times before she believed that she was causing me pain when drilling an old filling. She seemed rushed to get finished and move on to the next patient.

Phil Jarvis

Apr 24, 2018

I was in this morning for 2 fillings that fell out. I had a Dentist (sorry, forget his name, Don I think) that was in from Louisville to help out due to the office being short staffed and he and his assistant were awesome! He asked if I felt I needed numbing (which I didn't think I did), rather than just doing so, and put in the 2 fillings very successfully without any pain. He took his time, ensured that everything was good and it was a fantastic experience. I don't mind be numbed if needed, but since he asked a few questions and didn't think he needed to do so, I appreciated this. Thank-you very much, it was a great experience!!

Maria Burk

Apr 06, 2018

Very pleased with hygienist Brigitte. Very displeased with temporary doctor that saw me. Was not told that my regular dentist (Dr. Retherford) wasn't there anymore either prior to my appointment or at the check in. The temporary dentist did not introduce himself. He even came in during my cleaning to tell the hygienist that she forgot to do something on the computer for a previous patient. I felt this was rude and interrupting to my cleaning. Very unprofessional not to mention embarrassing for the hygienist to be scolded in front of a patient. I feel that now Dr. Retherford has left (whether voluntary or not - I don't know) the practice seems to be more interested in making a quick buck on patients instead of truly caring for the patients like Dr. Retherford. I've been going to this practice for 15 years. After this visit, I'm not sure I ever want to return or refer anybody.

Sandra Pelok

Apr 06, 2018

My husband and I (Sandy Pelok) both go to Merit Dental in Westerville. I go to Dr. Kindler. She is the best dentist. She is always pleasant and kind. When I have an urgent need she is always accommodating and knows her stuff. I highly recommend Dr. Kindler for your dental needs. I, Philip, had gone to Dr Retherford for almost 30 yrs. I was not told that he left the practice before my appointment to apply a crown and they tried to put me with some guy I never met. I find this very unprofessional. I went to Dr Nicholson, who is very professional and caring. Her assistant David is also very good and professional. My hygienist Bridget is the best. Since Dr Retherford and Renee, who ran the front desk, are gone the office seems to be in disarray. That "feel good" experience and laughter that you used to hear are gone, too. I am seriously considering finding a different dental practice.

Crypto Dave

Apr 05, 2018

Had a visit yesterday, I have no issues with my tooth cleaner, I have been going for years and Bridget always does a good job. They informed me that Rutherford had retired, I felt like they knew he was going to do this and they could have informed me before I was sitting in the chair. The new dentist saw me and wasn't as nice as Rutherford and my biggest issue is when a doctor/vet/dentist, a professional I go to for their honest opinion in a field I don't know about, uses his/her position to start selling product. I was told I needed a toothpaste that costs $22/tube and what do you know I can get it at the front desk. Don't use your position to push product. You start crossing that line of do I really need it or are you trying to make a few bucks. I refuse to go anywhere that includes a sales pitch as part of my appt. I left a vet for exact same reason.

Judith Ayers

Mar 14, 2018

I love this Dentist office they are so nice and try to be so accommodating. I love my hygienist too, she is awesome and does a wonderful job cleaning my teeth.

Dalyn Foreman

Feb 20, 2018

We've been going to this office since we moved to Columbus. My kids are now 17 and 14 and were 2 and an infants when we started with Dr. Retherford. At my last appointment, just yesterday, I was sad to learn Dr. Retherford was gone and that the best front desk person, Renee were leaving. The office seemed a bit crazy and stressed. I didn't care for the way the dentist that saw me spoke to me. Considering making a change after all these years. Kind of a bummer...

Jenny Garrett

Jan 13, 2018

I started going here based on a recommendation 10+ years ago to see Dr. Retherford based on his quality and "painless" service. I have been so happy with the quality, service, and professionalism of Dr.Retherford and ALL of his staff that I too have recommended friends and family. Over the years the business has changed and additional Dentists have joined the practice who have also been of equal caliber. You can not go wrong choosing Merit Dental of Westerville. I love them and appreciate their personal and caring touch. I'm no wimp but I still want the most gentle dental experience I can get. No one gives a less painful Novacaine shot!!!! Choose right! Choose Merit!

Michael schroeder

Oct 11, 2017

This is a very good dental office. Everything is timely and the staff are both friendly and competent

Todd Bollenbacher - KWGC

Sep 13, 2017

They listen and are very thorough.

Katy Coffey

Aug 05, 2017

Kind, helpful, gentle...explain everything well and work with me to help me have a healthy smile. :

Andrea Philipsen

Aug 03, 2017

It is a shame that we didn't receive the kind, caring treatment yesterday that we are accustomed to receiving by the attending dentist. This time Dr. Kindler-Nicholson felt it was her place to diagnose my child with non-existent psych problems because he was apprehensive at the mention of braces. After a long talk with a Patient Representative directly connected to the Dental Director at Merit Dental, it seemed beyond obvious that this situation was very preventable if Dr. Kindler-Nicholson would have used discretion, compassion and humility in her verbal communication. After our dental appointment, I calmly and honestly described what will occur at an orthodontic consult (what Dr. Kindler-Nicholson did not do) and my son is perfectly fine with it "Let's go, I'm in" he says. So, tomorrow, off we go to the orthodontist without fear. I hope Merit Dental can assist and counsel Dr. Kindler-Nicholson to ensure that no other family feels shunned and discounted the way we felt yesterday.

— Hi Andrea. Thank you for your feedback. We sincerely apologize for the impression that we gave you and your child. We are glad that we were able to get in contact with you regarding the situation, and we hope to make your next visit with us a more positive one.

Humberto Montemayor

Aug 02, 2017

Wonderful experience overall from entire staff.....Brandi was exceptional and very attentive with my treatment. My dentist was very professional and highly skilled too.....Dr.Roger Retherford was excellent! !!

Renae Resendez

Jul 27, 2017

I wish I could give them 100 stars because I totally would. I had the most amazing experience with Stacy, my hygienist, and Dr. Nicholson. They were both so sweet and welcoming. I never felt embarrassed or ashamed to have my jacked up mouth looked at. They treated me with such kindness and respect and helped me get comfortable asap as I was in for a bad toothache. In less words, if you need a dentist, this place will have you enjoying a teeth cleaning before you leave. Thank you so much!

Steven Nilan

Jun 29, 2017

I have been going to a dentist for many years and felt that I was not taken care of, honestly taken advantage of. I was in need of a dentist in my network and came across Merit Dental, and was completely blown away. The service that they provide was over and beyond what I have ever experienced. Dr. Kindler was very thorough with her intial exam and put me at ease with transitioning to a new dentist. If anyone is looking for a new dentist in the area I would highly recommend Merit Dental. Their staff are friendly and the wait for appointments are very short. Check them out!

Jeffrey Gardner

Jun 29, 2017

Bridgette and Dr. Kindler are always very friendly. The care my family and I get is excellent. We have been patients for many years and will continue to be for many more.

Joseph Goodburn

Jun 29, 2017

Dr. Kindler-Nicholson always does a great job when I need my front tooth fixed! She is wonderful, and Brigitte is the best hygienist! I love coming to this office!

Brian Wallace

Jun 29, 2017

I love the staff at the Westerville location. They always do their best to make me feel comfortable with what can be an uncomfortable (for some people) trip to the dds. Dr. Kindler and my hygienist Brigitte are always a hoot. Hopefully they'll keep my smiling for years to come!

Bill J

Jun 25, 2017

Donna Reed

Jun 14, 2017

Excellent service as always. Dentist and staff made me feel at ease throughout the appointment.

Samantha Goddard

Jun 09, 2017

Anybody that rates this as a less than perfect review, simply can not be satisfied. There is no better service in Columbus.

Kris Odwarka

Jun 09, 2017

First visit there for X-rays and a cleaning: fast and not at all painful, as it has sometimes been the case at other dentists in the past. Nice, friendly service.

Jim Vaughan (Jim's World)

Jun 09, 2017

Without a doubt the best dental office that I have had the pleasure to work with. The staff are always friendly and their professionalism and expertise are outstanding. I lived in Westerville when I first started going to this practice. When I moved to Tipp City ten years ago, I could have chosen another practice in my area but I chose to stay at this practice. The drive is worth it....so if you are looking for a new practice, this is the one to call.

Michael Lee

Apr 26, 2017

This office is great. The staff is friendly and efficient. I highly recommend giving them a try.

Lauren Wiebe

Apr 06, 2017

Wonderful people, expert care. Very little waiting. I began coming here after my dentist of 30+ years retired, and I have never regretted that decision. It's a ways for me to drive (45 minutes), but it's worth it.

Neena Collins

Feb 21, 2017

My dental experiences over the years have been absolutely magical at this place. I'm not kidding; because I'm terrified of Dentists (love Steve Martin in 'Little Shop of Horrors'! I've come a long way Baby! The appointments that I have now are no big deal. Tammy is my BFF!

Melissa Kanzig

Feb 01, 2017

Great for kids!

Maggie Hand

Dec 21, 2016

I've been a patient for about 12 years and they have always been wonderful! Always on time and professional I would recommend them to anyone who is looking for a new dentist!

John Sneeringer

Dec 03, 2016

I've been coming here for many years; the staff is professional and very friendly. Dr Kindler is great to work with and brings a lot of knowledge and experience. Brigitte is my hygienist and has provided me quality care for years and always made me feel very comfortable. I've always enjoyed her unique personality and decorations. I must say I am very disappointed that she no longer has her ceiling posters though. When I asked why, she mentioned it was not her choice but couldn't give more detail. I'm guessing the corporate clowns at Merit made some sort of mandate.

George Penoff

Nov 17, 2016

Have been using Dr. Retherford and his associates for the past 7 years and have always been very satisfied with his services. Yesterday I required "immediate" services after experiencing several days of symptoms and was able to be seen in less than one hour. After a thorough inspection, it appeared the source of my discomfort may have been linked to a sinus problem (of which I received some good advice upon, also). Dr. Retherford explained what the most likely of possibilities were. 24+ hours later I have returned to more normal conditions. You usually don''t think of your Dental Services on an ER basis, however, it's nice to know that they're available.

Negero Djaleta

Aug 31, 2016

I have always had a wonderful impression about this dental services. Dr. Roger Retherford is a very friendly man and excellent dentist. The staff is friendly and make effort to go beyond the expectations of their duties to create a positive atmosphere for their clients.

Judie Salyer

Apr 27, 2016

Friendly, prompt, and professional. I have been a patient of Dr. Retheford for almost 20 years. I have every confidence in his practice.

Merrill Castle

Apr 27, 2016

Outstanding Dentist & quick service under emergency times. Been a patient over 30 years & my wife. The best!

laurie anderson

Mar 30, 2016

Everyone is very professional and friendly. I was seen on time. The dentist was very kind and made me feel at ease. I would recommend Merit Dental to anyone, and already have as a matter of fact.

Cindy Qian

Dec 19, 2015

I was looking for a new dentist after moving to polaris area. I went to couple dental care and did some exams. I was not satisfied with their consultation. So I kept searching online, and then I found Merit Dental. It is not very close to where I am living right now, but the reviews are good. So I decided to try. It is very easy to make an appointment through phone call. And then I went to the clinic and have my teeth cleaned and checked. For a new patient, the waiting time is very short compared to other places. And the service is great. People in the clinic are very nice and patient. They really care their patient, and very honest about the treatment you need. I was very satisfied. So I decided to choose Merit Dental as my continuous dental care. Right now my husband also has his treatment here.

Bill C

Dec 19, 2015

Kyle Burk

Nov 05, 2014

Get yelled at a lot for no real reason, other than flossing. Every time I go there they seem to get upset at me for basically nothing. I have never flossed before, and prior to my last visit, in the last 4 or 5 visits, I have never had a cavity. Now, nothing changed, and I was told that I had 2 cavities. this creates a sense of mistrust with me. this is exactly why I hate going to the dentist now.

— Hi Kyle. Thank you for your feedback. We have shared it internally. We apologize for the impression we gave you. Our goal is to make everyone feel as comfortable as possible, and we did not live up to that goal with you. We want you to know that we appreciate you as a patient, and we plan to make your next visit with us a great one. Thank you.

Jimmy Elkins

Mar 15, 2014

I have been a patient of Doctor Roger Retherford for twenty plus years. His entire staff is very friendly, professional, and they make you feel like a close friend or family member. My grandson and granddaughter are patients of Dr Christine Kindler and they really like her. They especially enjoy the gift box that Rene has when they are ready to leave. If you are in need of a dentist I highly recommend Spring Grove Dental Care in Westerville. Bridgett is our hygienist and we "love" her.

— Thanks for your loyalty to Dr. Retherford and Spring Grove Dental Care, Jimmy!

Paul Burnam

May 28, 2013

Last week I needed to have a molar replaced by a crown due to part of the tooth breaking off. I have been patient at Spring Grove Dental Care for the last two years, but this was the first significant dental procedure that I required. I recalled that having a crown made and installed would take time, and I would experience some degree of discomfort. Dr. Christine Kindler and her technician, Stacy, completely eliminated my misapprehensions. In two hours, they diagnosed, modified the damaged tooth, molded, and fine tuned the temporary crown with a bare minimum of discomfort. I have experienced more discomfort in having fillings done at other dentists than I did on this occasion. Dr. Kindler and Stacy frequently asked how I was doing and made clear how I should signal them if I did not feel right. They exhibited a high degree of professionalism while demonstrating a caring and personable "bedside" manner. I definitely felt I was in good hands. So I recommend Spring Grove Dental Care without reservation.

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Merit Dental
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New patients only. Cannot be used with insurance, state or federal programs, or combined with other offers. If gum disease is present, offer limited to exam and x-ray. Child patient offer for ages 12 and under. Limited time only.

New Patient Offers at Westerville, OH Dentist Office Westerville,, OH

Free

Oral-B Power Toothbrush

Following exam & x-rays

Free Oral-B Power Toothbrush at Westerville, OH Dentist Office

New patients who make an appointment at Merit Dental will get a free electric toothbrush at their first visit following exam & x-rays. Cannot be used with federal or state programs or combined with other offers. Limit one offer per person. Product value up to $20. While supplies last.

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Merit Dental - Westerville office

614.839.8000

At corner of County Line and Sunbury Rd. in the strip mall. We are beside the Day Care center, across the street from Windsor Bay Shopping Center.

HOURS

Open Today:
7:30 AM – 4:00 PM

Mon: 9:00 AM – 6:00 PM

Tue: 8:00 AM – 5:00 PM

Wed: 8:00 AM – 5:00 PM

Thu: 7:30 AM – 4:00 PM

Fri: 8:00 AM – 1:00 PM

*Please note office hours are subject to change.

Welcome!

Whether you are a new patient or already part of our family, Merit Dental Westerville offers a wide range of general dental services, cosmetic dentistry and restorative dentistry for adults and children. If you have any questions, please give us a call.

Patient Reviews  
Merit Dental - Westerville staff

HOURS

Open today:

Mon: 9:00 AM – 6:00 PM

Tue: 8:00 AM – 5:00 PM

Wed: 8:00 AM – 5:00 PM

Thu: 7:30 AM – 4:00 PM

Fri: 8:00 AM – 1:00 PM

*Please note office hours are subject to change.

PATIENT REVIEWS

Nima Malakooti

Dec 06, 2022

— Nima, thanks for your 5-star review!

Mary-Donna McKinney

Dec 06, 2022

Very nice as usual Prompt, friendly!

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

John Taylor

Nov 24, 2022

— Thanks for the five-star review, John! We appreciate you taking the time to rate us.

Karen Gray

Nov 22, 2022

The wait time was minimal and the dental hygienist was professional and explain everything she was doing from cleaning to exam and X-rays. Thanks.

— Thank you for the kind words Karen. I'm going to share with the whole team. We love hearing from our happy customers!

Chris Webb

Oct 29, 2022

Knowledgeable and Caring here Dr Nour is the best Dentist I've come across had trouble with no Ins worked with me to pay for services also gave me a cash discount! I'll be back forsure!

— Thank you for the 5-star review, Chris! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Sue Olah

Oct 22, 2022

Excellent care--had a tooth extracted. The dentist was skilled, took her time and very compassionate. Her assistant and staff were also diligent in their tasks and kind.

— Thanks for making us smile! We appreciate such a great review!

Shelley Dowl

Oct 06, 2022

Abigail was great and through. So pleasant! Dr Noor is my Dentist for the next 18 years! The two of them are caring and precise! And Caitlyn ( sorry if I misspelled your name!) is always empathetic and organized. Thanks to them it was a great experience!

— Hi Shelley, we appreciate you leaving us a review. See you back soon, thank you!

Kari Callicoat

Sep 19, 2022

Girls here are so sweet and kind.

— Hi, Kari! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

Craig F

Sep 13, 2022

Still.. at 51 I hate dental work. hate it hate it hate it. Dr. G and staff fixed me up just right. Cannot remember better dentist experience.. Stick around and care for our community will ya? Don’t quit like the last guy.. Will give 10 more stars AND a smiling sunshine sticker. Superb bravo!!! THANK YOU!

— Thank you so much for your kind words, Craig. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

Nancy Cotterman

Sep 13, 2022

— Thanks for the five-star review, Nancy.

Gaby Edon

Aug 31, 2022

— Hi, Gaby! Thanks for taking the time to rate us 5-stars.

Alicia Robson

Aug 13, 2022

— Hi Alicia, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at westerville@meritdental.com.

erin alon brain

Aug 03, 2022

My daughter and I had a great experience here. The atmosphere was calm and the dental hygienist was very friendly and chatty. I usually hate going to the dentist, but the cleaning went quickly and the staff made it a positive day.

— Hi Erin, we love hearing feedback like this from our patients. Thanks again for choosing us!

Larry Ward

Jul 12, 2022

— Thanks for making us smile! We appreciate such a great review!

Thomas Wade

Jul 06, 2022

— Hi Thomas, we appreciate you leaving us a review. See you back soon, thank you!

Debbie Graham

Jul 01, 2022

I was a little taken back when I showed up for my appointment. My dentist retired as well as my dental hygienist. I as never imformed of thier retirement. However Sandy is amazing. I feel very comfortable with her.

— Thank you for taking the time to provide feedback, Debbie. We are happy to hear your kind words.

Sharon Newton

Jun 30, 2022

— Hello Sharon! Thank you for the great review, we really appreciate it!

Central Ohio Gal

Jun 27, 2022

I require penicillin before any dental treatment due to knee replacements. I asked for RX for my checkup appointment about 3 weeks prior to it. After calling back 3-4 times to get it, they finally said they'd call it in to pharmacy. That was the same day, about an hour before the appointment which meant I had to cancel. Since they went corporate they've removed all the people who were the reasons we went there. We're looking for a new dentist.

— Hi Central Ohio, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at westerville@meritdental.com.

jeff Voorhies

Jun 17, 2022

— Thanks for the five-star review, Jeff.

Sue Van Fossen

Jun 09, 2022

Best dental experience possible!

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Mary-Donna McKinney

Jun 01, 2022

I love the atmosphere when you first walk in. The whole staff is very welcoming … I would recommend to friends.

— Thank you for the kind words Mary-donna. I'm going to share with the whole team. We love hearing from our happy customers!

Connor Hines

Jun 01, 2022

— Hi, Connor! Thanks for taking the time to rate us 5-stars.

Michael Appel

May 26, 2022

My problem with my teeth was repaired faster then expected I am more than pleased with dr g and his staff

— Thank you for the 5-star review, Michael! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Harvey Doremus

Apr 23, 2022

— Thanks for making us smile! We appreciate such a great review!

Tina Kirby

Apr 22, 2022

Merit Dental staff is very friendly & helpful. I found my dentist & I'm very happy!!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Marc Gemarro

Apr 06, 2022

Tim Wefler

Apr 06, 2022

Very friendly, convenient and fast! Recommended!

— Thank you for taking the time to provide feedback, Tim. We are happy to hear your kind words.

Amy R

Apr 03, 2022

Ever since Merit Dental took over, the entire practice has gone downhill. Now, without Bridget AND Dr. Nicholson, we will be going elsewhere. They truly are the ONLY reason we even stayed there.

— Thank you for sharing your feedback with us, Amy. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at westerville@meritdental.com.

rosita dejesus

Mar 15, 2022

— Thanks for the five-star review, Rosita.

amy rak

Mar 02, 2022

I’ve been going to Merit for several years. Recently Dr. G has been taking care of me. He’s kind, thoughtful, and really takes the time to explain everything to me. His assistants, Heather and Abby, are also very kind and gentle. They help to diminish the fear(s) around going to the dentist. I am grateful for Merit and would recommend them.

— Thank you for the 5-star review, Amy! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Thomas Tomastik

Feb 25, 2022

— Hi, Thomas! Thanks for taking the time to rate us 5-stars.

Kate Groot

Feb 11, 2022

— Kate, thanks for your 5-star review!

Kathleen Dalrymple

Feb 10, 2022

— Thanks for making us smile! We appreciate such a great review!

Kerry York

Feb 10, 2022

Abby is always top notch

— Thanks for making us smile! We appreciate such a great review!

Shea Nicholson

Feb 01, 2022

Dr. Nicholson and her colleagues have done 17 fillings and 1 root canal for me in a span of 9 months. Yes, I started from a rough place. But in that time my smile has gone from "Scary Clown" to a-ok. I was never subjected to a long wait or a reschedule even with all the pandemic issues still troubling modern healthcare. The Dr. and assistants were kind, delightful, and gentle at every visit (and there have been many). My 4 year old daughter is also a patient and loves it there. Great family dentistry practice that I would recommend to anyone.

— Hi Shea, we appreciate you leaving us a review. See you back soon, thank you!

Joe Bruskotter

Jan 25, 2022

— Thanks for the five-star review, Joe! We appreciate you taking the time to rate us.

Lux Dahal

Dec 14, 2021

Everyone are so friendly. I let my 5 years old son go alone and he came out so happily. This was his first doctor visit alone without myself being there in the room. So proud of the entire team.

Angela Young

Dec 13, 2021

The veteran staff here are great, but I'm not yet sold on all the changes the new management are trying to make.

Angie Wiegand

Dec 01, 2021

Eva Potter

Aug 25, 2021

On time, speedy, friendly s and professional services

Greg C

Jun 19, 2021

dwight swanson

Jun 01, 2021

Doreen Long

May 13, 2021

Paul Drinkwater

May 06, 2021

Standard cleaning and check up with Abby who did a great job! The location handled COVID restrictions well and made me feel safe and welcome

Michelle Coakley

Mar 02, 2021

Nate Allen

Jan 15, 2021

Everything was great! Bridgette was great as alway! My wife and I have been coming to her since 2002.

J. Camechis

Jan 13, 2021

Enjoyed my experience with my dentist Christine and her assistant Jada. Work done quick and painlessly. Professionals to the max! Thanks!

Cheryl Gerson

Dec 30, 2020

My hygienist is the best. She always educates me about dental care and is very personable.

Brooklyn Jacobs

Dec 24, 2020

The staff is always kind and I would definitely recommend Merit dental to friends and family!

Lisa M

Nov 10, 2020

I haven't lived close to Merit Dental for over 6 years, yet I refuse to go anywhere else since becoming a patient more than a decade ago. Bridget and Dr Kindler (now Nicholson, I think?) Are efficient, gentle, and just pleasant to be around. Also, Bridget is always hilarious which helps my anxiety. I have chronic migraines that greatly impact my ability to get dental care comfortably. THE ENTIRE MERIT STAFF CONSISTENTLY GOES OUT OF ITS WAY TO ENSURE MY COMFORT. ALWAYS. My last visit, I needed a custom mouth guard that my insurance doesn't cover. Dr Nicholson worked with me on cost, giving me a generous price break. Being on disability, I can't express how much I appreciate that. Merit dental is just THE BEST in every way. Now, if you guys could just go around to my other doctors' offices and help them all treat patients with the same overall care that you do....

Jayakanthan Jothimani

Nov 06, 2020

Tammy is my all-time favorite...very clean, fast response, waiting time is nearly 0...definitely recommend to anyone looking for reliable dental service...

Molly Burtch

Oct 22, 2020

Joe M

Sep 04, 2020

Had a dental emergency for a fractured tooth, and dr. Kindler Moved mountains to get me in. The doctor and staff have always been wonderful and caring. Our family has been patients for close to 20 years and will continue. Thank you jada, Bridget, david, doctor kindler and staff for always doing a great job for our family!

Denise Knisley

Jul 03, 2020

The office manager was rude and hateful and mouthy she sent me a bill for some services from 2018 it is now 2020 for some reason they did not tell me the dentist at that time was not in my insurance plan. It Looks like by all the comments she needs fired she a would not let or my insurance company say anything What kind of a professional office does that to their patience. I will never go back.

— Hello Denise. We are so sorry to hear you were not happy with your experience. Your concerns have been shared internally, and if there is anything we can do to help, please reach out to patientcare@midwest-dental.com. Thank you.

Grace O'Keefe

Jun 24, 2020

Very kind and cheery staff. Every thing explained and dentist was very gentle with doing filling.

Jeremy Mick

Mar 11, 2020

I had been seeing Dr Retherford for over 20 years. When Merit Dental took over his practice, then subsequently forced him into retirement, the professionalism and attitude of the office staff dropped-off significantly. Dental staff remained great (especially Bridgette) , however the attitude of the office staff has led me to search for a new dental office for my family.

Dennis Harper

Mar 06, 2020

Was a positive and awesome visit to Merit Dental! Abigail was so professional and Doctor Nicholson is amazing. Five Star Service! Office Staff was helpful and professional! Doctor Nicholson suggested a plan never offered by any other Dentist to fix a long term lower jaw problem. Thanks!

Ted Sherron

Feb 14, 2020

Good job ??

Shane Johnson

Jan 21, 2020

Bossi 1

Nov 22, 2019

Maria Johnson

Nov 09, 2019

Love Merit dental! Everyone that works there is so friendly and welcoming. It really makes going to the dentist a lot easier!

Sophia Johansen

Jul 16, 2019

My old dentist retired without notice and it seems as if there are all new faces in the office. Christine, the new office manager is awfully rude and unorganized. Office seems chaotic and as if nobody knows how to work the systems. After years of me loving Merit Dental I will be finding a new office. No longer will they get my good insurance money!!!

Kendra Lee

Jul 15, 2019

When Dr Rutherford and Renee were there this place was amazing! Unfortunately, this place has went downhill. Christine Freeman, the manager, is so rude and nasty. Also sad to say very unorganized and unprofessional. I had an appointment scheduled, things went wrong due to them being short staffed and instead of her coming to a solution, she offered to reschedule me or to just deal with the fact they called me the same day as my appointment to tell me even though I’m scheduled I will have to wait, I got upset. She hung up and then called back to let me know I’d been dropped as a patient.. I would not recommend you choose this office at all. Horrible customer service!

Lahasa Walker

May 31, 2019

It had been almost 8 months since I had seen my regular dentist and I had to switch due to insurance reasons, everyone was polite, the cleaning was gentle. The only problem, I am still waiting to receive the cost of what my insurance won't cover. My appt was at 3:00 I was done by 3:45, I told them I was leaving at 5 p.m. and told them to email me the cost of all the crowns ( of course ) they want to do.

Liz Hejny

May 08, 2019

Pleasant staff and very professional!

Ellery Block

Feb 01, 2019

Jim Woollard

Jan 25, 2019

Gene Weaver

Nov 29, 2018

My wife and I have both been seeing Dr Nicholson at Merit for the past couple of years and are extremely pleased. The entire staff is very friendly and professional and they have been flexible in dealing with emergencies.

Paul Burnam

Jun 06, 2018

I lost a filling two days before I was to leave on a week-long excursion to the Grand Canyon. Merit Dental got me in the next day, and Dr. Kindler replaced the filling less than 24 hours before departure time.

John Halleron

May 23, 2018

Excellent dental work and very friendly staff.

Rachel Haugk

May 06, 2018

I have been going to this office for years. The doctor I was seeing retired, and I was not notified prior to my last visit. I saw Dr. Nicholson. It took me saying something 3 times before she believed that she was causing me pain when drilling an old filling. She seemed rushed to get finished and move on to the next patient.

Phil Jarvis

Apr 24, 2018

I was in this morning for 2 fillings that fell out. I had a Dentist (sorry, forget his name, Don I think) that was in from Louisville to help out due to the office being short staffed and he and his assistant were awesome! He asked if I felt I needed numbing (which I didn't think I did), rather than just doing so, and put in the 2 fillings very successfully without any pain. He took his time, ensured that everything was good and it was a fantastic experience. I don't mind be numbed if needed, but since he asked a few questions and didn't think he needed to do so, I appreciated this. Thank-you very much, it was a great experience!!

Maria Burk

Apr 06, 2018

Very pleased with hygienist Brigitte. Very displeased with temporary doctor that saw me. Was not told that my regular dentist (Dr. Retherford) wasn't there anymore either prior to my appointment or at the check in. The temporary dentist did not introduce himself. He even came in during my cleaning to tell the hygienist that she forgot to do something on the computer for a previous patient. I felt this was rude and interrupting to my cleaning. Very unprofessional not to mention embarrassing for the hygienist to be scolded in front of a patient. I feel that now Dr. Retherford has left (whether voluntary or not - I don't know) the practice seems to be more interested in making a quick buck on patients instead of truly caring for the patients like Dr. Retherford. I've been going to this practice for 15 years. After this visit, I'm not sure I ever want to return or refer anybody.

Sandra Pelok

Apr 06, 2018

My husband and I (Sandy Pelok) both go to Merit Dental in Westerville. I go to Dr. Kindler. She is the best dentist. She is always pleasant and kind. When I have an urgent need she is always accommodating and knows her stuff. I highly recommend Dr. Kindler for your dental needs. I, Philip, had gone to Dr Retherford for almost 30 yrs. I was not told that he left the practice before my appointment to apply a crown and they tried to put me with some guy I never met. I find this very unprofessional. I went to Dr Nicholson, who is very professional and caring. Her assistant David is also very good and professional. My hygienist Bridget is the best. Since Dr Retherford and Renee, who ran the front desk, are gone the office seems to be in disarray. That "feel good" experience and laughter that you used to hear are gone, too. I am seriously considering finding a different dental practice.

Crypto Dave

Apr 05, 2018

Had a visit yesterday, I have no issues with my tooth cleaner, I have been going for years and Bridget always does a good job. They informed me that Rutherford had retired, I felt like they knew he was going to do this and they could have informed me before I was sitting in the chair. The new dentist saw me and wasn't as nice as Rutherford and my biggest issue is when a doctor/vet/dentist, a professional I go to for their honest opinion in a field I don't know about, uses his/her position to start selling product. I was told I needed a toothpaste that costs $22/tube and what do you know I can get it at the front desk. Don't use your position to push product. You start crossing that line of do I really need it or are you trying to make a few bucks. I refuse to go anywhere that includes a sales pitch as part of my appt. I left a vet for exact same reason.

Judith Ayers

Mar 14, 2018

I love this Dentist office they are so nice and try to be so accommodating. I love my hygienist too, she is awesome and does a wonderful job cleaning my teeth.

Dalyn Foreman

Feb 20, 2018

We've been going to this office since we moved to Columbus. My kids are now 17 and 14 and were 2 and an infants when we started with Dr. Retherford. At my last appointment, just yesterday, I was sad to learn Dr. Retherford was gone and that the best front desk person, Renee were leaving. The office seemed a bit crazy and stressed. I didn't care for the way the dentist that saw me spoke to me. Considering making a change after all these years. Kind of a bummer...

Jenny Garrett

Jan 13, 2018

I started going here based on a recommendation 10+ years ago to see Dr. Retherford based on his quality and "painless" service. I have been so happy with the quality, service, and professionalism of Dr.Retherford and ALL of his staff that I too have recommended friends and family. Over the years the business has changed and additional Dentists have joined the practice who have also been of equal caliber. You can not go wrong choosing Merit Dental of Westerville. I love them and appreciate their personal and caring touch. I'm no wimp but I still want the most gentle dental experience I can get. No one gives a less painful Novacaine shot!!!! Choose right! Choose Merit!

Michael schroeder

Oct 11, 2017

This is a very good dental office. Everything is timely and the staff are both friendly and competent

Todd Bollenbacher - KWGC

Sep 13, 2017

They listen and are very thorough.

Katy Coffey

Aug 05, 2017

Kind, helpful, gentle...explain everything well and work with me to help me have a healthy smile. :

Andrea Philipsen

Aug 03, 2017

It is a shame that we didn't receive the kind, caring treatment yesterday that we are accustomed to receiving by the attending dentist. This time Dr. Kindler-Nicholson felt it was her place to diagnose my child with non-existent psych problems because he was apprehensive at the mention of braces. After a long talk with a Patient Representative directly connected to the Dental Director at Merit Dental, it seemed beyond obvious that this situation was very preventable if Dr. Kindler-Nicholson would have used discretion, compassion and humility in her verbal communication. After our dental appointment, I calmly and honestly described what will occur at an orthodontic consult (what Dr. Kindler-Nicholson did not do) and my son is perfectly fine with it "Let's go, I'm in" he says. So, tomorrow, off we go to the orthodontist without fear. I hope Merit Dental can assist and counsel Dr. Kindler-Nicholson to ensure that no other family feels shunned and discounted the way we felt yesterday.

— Hi Andrea. Thank you for your feedback. We sincerely apologize for the impression that we gave you and your child. We are glad that we were able to get in contact with you regarding the situation, and we hope to make your next visit with us a more positive one.

Humberto Montemayor

Aug 02, 2017

Wonderful experience overall from entire staff.....Brandi was exceptional and very attentive with my treatment. My dentist was very professional and highly skilled too.....Dr.Roger Retherford was excellent! !!

Renae Resendez

Jul 27, 2017

I wish I could give them 100 stars because I totally would. I had the most amazing experience with Stacy, my hygienist, and Dr. Nicholson. They were both so sweet and welcoming. I never felt embarrassed or ashamed to have my jacked up mouth looked at. They treated me with such kindness and respect and helped me get comfortable asap as I was in for a bad toothache. In less words, if you need a dentist, this place will have you enjoying a teeth cleaning before you leave. Thank you so much!

Steven Nilan

Jun 29, 2017

I have been going to a dentist for many years and felt that I was not taken care of, honestly taken advantage of. I was in need of a dentist in my network and came across Merit Dental, and was completely blown away. The service that they provide was over and beyond what I have ever experienced. Dr. Kindler was very thorough with her intial exam and put me at ease with transitioning to a new dentist. If anyone is looking for a new dentist in the area I would highly recommend Merit Dental. Their staff are friendly and the wait for appointments are very short. Check them out!

Jeffrey Gardner

Jun 29, 2017

Bridgette and Dr. Kindler are always very friendly. The care my family and I get is excellent. We have been patients for many years and will continue to be for many more.

Joseph Goodburn

Jun 29, 2017

Dr. Kindler-Nicholson always does a great job when I need my front tooth fixed! She is wonderful, and Brigitte is the best hygienist! I love coming to this office!

Brian Wallace

Jun 29, 2017

I love the staff at the Westerville location. They always do their best to make me feel comfortable with what can be an uncomfortable (for some people) trip to the dds. Dr. Kindler and my hygienist Brigitte are always a hoot. Hopefully they'll keep my smiling for years to come!

Bill J

Jun 25, 2017

Donna Reed

Jun 14, 2017

Excellent service as always. Dentist and staff made me feel at ease throughout the appointment.

Samantha Goddard

Jun 09, 2017

Anybody that rates this as a less than perfect review, simply can not be satisfied. There is no better service in Columbus.

Kris Odwarka

Jun 09, 2017

First visit there for X-rays and a cleaning: fast and not at all painful, as it has sometimes been the case at other dentists in the past. Nice, friendly service.

Jim Vaughan (Jim's World)

Jun 09, 2017

Without a doubt the best dental office that I have had the pleasure to work with. The staff are always friendly and their professionalism and expertise are outstanding. I lived in Westerville when I first started going to this practice. When I moved to Tipp City ten years ago, I could have chosen another practice in my area but I chose to stay at this practice. The drive is worth it....so if you are looking for a new practice, this is the one to call.

Michael Lee

Apr 26, 2017

This office is great. The staff is friendly and efficient. I highly recommend giving them a try.

Lauren Wiebe

Apr 06, 2017

Wonderful people, expert care. Very little waiting. I began coming here after my dentist of 30+ years retired, and I have never regretted that decision. It's a ways for me to drive (45 minutes), but it's worth it.

Neena Collins

Feb 21, 2017

My dental experiences over the years have been absolutely magical at this place. I'm not kidding; because I'm terrified of Dentists (love Steve Martin in 'Little Shop of Horrors'! I've come a long way Baby! The appointments that I have now are no big deal. Tammy is my BFF!

Melissa Kanzig

Feb 01, 2017

Great for kids!

Maggie Hand

Dec 21, 2016

I've been a patient for about 12 years and they have always been wonderful! Always on time and professional I would recommend them to anyone who is looking for a new dentist!

John Sneeringer

Dec 03, 2016

I've been coming here for many years; the staff is professional and very friendly. Dr Kindler is great to work with and brings a lot of knowledge and experience. Brigitte is my hygienist and has provided me quality care for years and always made me feel very comfortable. I've always enjoyed her unique personality and decorations. I must say I am very disappointed that she no longer has her ceiling posters though. When I asked why, she mentioned it was not her choice but couldn't give more detail. I'm guessing the corporate clowns at Merit made some sort of mandate.

George Penoff

Nov 17, 2016

Have been using Dr. Retherford and his associates for the past 7 years and have always been very satisfied with his services. Yesterday I required "immediate" services after experiencing several days of symptoms and was able to be seen in less than one hour. After a thorough inspection, it appeared the source of my discomfort may have been linked to a sinus problem (of which I received some good advice upon, also). Dr. Retherford explained what the most likely of possibilities were. 24+ hours later I have returned to more normal conditions. You usually don''t think of your Dental Services on an ER basis, however, it's nice to know that they're available.

Negero Djaleta

Aug 31, 2016

I have always had a wonderful impression about this dental services. Dr. Roger Retherford is a very friendly man and excellent dentist. The staff is friendly and make effort to go beyond the expectations of their duties to create a positive atmosphere for their clients.

Judie Salyer

Apr 27, 2016

Friendly, prompt, and professional. I have been a patient of Dr. Retheford for almost 20 years. I have every confidence in his practice.

Merrill Castle

Apr 27, 2016

Outstanding Dentist & quick service under emergency times. Been a patient over 30 years & my wife. The best!

laurie anderson

Mar 30, 2016

Everyone is very professional and friendly. I was seen on time. The dentist was very kind and made me feel at ease. I would recommend Merit Dental to anyone, and already have as a matter of fact.

Cindy Qian

Dec 19, 2015

I was looking for a new dentist after moving to polaris area. I went to couple dental care and did some exams. I was not satisfied with their consultation. So I kept searching online, and then I found Merit Dental. It is not very close to where I am living right now, but the reviews are good. So I decided to try. It is very easy to make an appointment through phone call. And then I went to the clinic and have my teeth cleaned and checked. For a new patient, the waiting time is very short compared to other places. And the service is great. People in the clinic are very nice and patient. They really care their patient, and very honest about the treatment you need. I was very satisfied. So I decided to choose Merit Dental as my continuous dental care. Right now my husband also has his treatment here.

Bill C

Dec 19, 2015

Kyle Burk

Nov 05, 2014

Get yelled at a lot for no real reason, other than flossing. Every time I go there they seem to get upset at me for basically nothing. I have never flossed before, and prior to my last visit, in the last 4 or 5 visits, I have never had a cavity. Now, nothing changed, and I was told that I had 2 cavities. this creates a sense of mistrust with me. this is exactly why I hate going to the dentist now.

— Hi Kyle. Thank you for your feedback. We have shared it internally. We apologize for the impression we gave you. Our goal is to make everyone feel as comfortable as possible, and we did not live up to that goal with you. We want you to know that we appreciate you as a patient, and we plan to make your next visit with us a great one. Thank you.

Jimmy Elkins

Mar 15, 2014

I have been a patient of Doctor Roger Retherford for twenty plus years. His entire staff is very friendly, professional, and they make you feel like a close friend or family member. My grandson and granddaughter are patients of Dr Christine Kindler and they really like her. They especially enjoy the gift box that Rene has when they are ready to leave. If you are in need of a dentist I highly recommend Spring Grove Dental Care in Westerville. Bridgett is our hygienist and we "love" her.

— Thanks for your loyalty to Dr. Retherford and Spring Grove Dental Care, Jimmy!

Paul Burnam

May 28, 2013

Last week I needed to have a molar replaced by a crown due to part of the tooth breaking off. I have been patient at Spring Grove Dental Care for the last two years, but this was the first significant dental procedure that I required. I recalled that having a crown made and installed would take time, and I would experience some degree of discomfort. Dr. Christine Kindler and her technician, Stacy, completely eliminated my misapprehensions. In two hours, they diagnosed, modified the damaged tooth, molded, and fine tuned the temporary crown with a bare minimum of discomfort. I have experienced more discomfort in having fillings done at other dentists than I did on this occasion. Dr. Kindler and Stacy frequently asked how I was doing and made clear how I should signal them if I did not feel right. They exhibited a high degree of professionalism while demonstrating a caring and personable "bedside" manner. I definitely felt I was in good hands. So I recommend Spring Grove Dental Care without reservation.

Meet Our Doctor

Dr. Nour Eldadah

    Dr. Nour Eldadah

  • Education: The Ohio State University - BS in Human Development and Family Science
    The Ohio State University - DDS, FAGD
  • Advanced Training: Fellowship of Academy of General Dentistry (FAGD)
    Dental implants
    Cosmetic Dentistry
  • Memberships: American Dental Association
    Ohio Dental Association
    Columbus Dental Society
    Academy Of General Dentistry
    American Academy of Cosmetic Dentistry
  • Interests: Outdoor activities, sports (especially the Buckeyes), traveling and spending time with my family and friends.
  • Personal Statement: "There is nothing like the feeling of helping someone attain a healthy smile or have more confidence in their smile again; it’s the best part of our job."

Services

We are trained in the latest advances in dental treatment and are empowered to focus on the best care for you and your family. Our services include:

PATIENT REVIEWS

Nima Malakooti

Dec 06, 2022

— Nima, thanks for your 5-star review!

Mary-Donna McKinney

Dec 06, 2022

Very nice as usual Prompt, friendly!

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

John Taylor

Nov 24, 2022

— Thanks for the five-star review, John! We appreciate you taking the time to rate us.

Karen Gray

Nov 22, 2022

The wait time was minimal and the dental hygienist was professional and explain everything she was doing from cleaning to exam and X-rays. Thanks.

— Thank you for the kind words Karen. I'm going to share with the whole team. We love hearing from our happy customers!

Chris Webb

Oct 29, 2022

Knowledgeable and Caring here Dr Nour is the best Dentist I've come across had trouble with no Ins worked with me to pay for services also gave me a cash discount! I'll be back forsure!

— Thank you for the 5-star review, Chris! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Sue Olah

Oct 22, 2022

Excellent care--had a tooth extracted. The dentist was skilled, took her time and very compassionate. Her assistant and staff were also diligent in their tasks and kind.

— Thanks for making us smile! We appreciate such a great review!

Shelley Dowl

Oct 06, 2022

Abigail was great and through. So pleasant! Dr Noor is my Dentist for the next 18 years! The two of them are caring and precise! And Caitlyn ( sorry if I misspelled your name!) is always empathetic and organized. Thanks to them it was a great experience!

— Hi Shelley, we appreciate you leaving us a review. See you back soon, thank you!

Kari Callicoat

Sep 19, 2022

Girls here are so sweet and kind.

— Hi, Kari! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

Craig F

Sep 13, 2022

Still.. at 51 I hate dental work. hate it hate it hate it. Dr. G and staff fixed me up just right. Cannot remember better dentist experience.. Stick around and care for our community will ya? Don’t quit like the last guy.. Will give 10 more stars AND a smiling sunshine sticker. Superb bravo!!! THANK YOU!

— Thank you so much for your kind words, Craig. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

Nancy Cotterman

Sep 13, 2022

— Thanks for the five-star review, Nancy.

Gaby Edon

Aug 31, 2022

— Hi, Gaby! Thanks for taking the time to rate us 5-stars.

Alicia Robson

Aug 13, 2022

— Hi Alicia, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at westerville@meritdental.com.

erin alon brain

Aug 03, 2022

My daughter and I had a great experience here. The atmosphere was calm and the dental hygienist was very friendly and chatty. I usually hate going to the dentist, but the cleaning went quickly and the staff made it a positive day.

— Hi Erin, we love hearing feedback like this from our patients. Thanks again for choosing us!

Larry Ward

Jul 12, 2022

— Thanks for making us smile! We appreciate such a great review!

Thomas Wade

Jul 06, 2022

— Hi Thomas, we appreciate you leaving us a review. See you back soon, thank you!

Debbie Graham

Jul 01, 2022

I was a little taken back when I showed up for my appointment. My dentist retired as well as my dental hygienist. I as never imformed of thier retirement. However Sandy is amazing. I feel very comfortable with her.

— Thank you for taking the time to provide feedback, Debbie. We are happy to hear your kind words.

Sharon Newton

Jun 30, 2022

— Hello Sharon! Thank you for the great review, we really appreciate it!

Central Ohio Gal

Jun 27, 2022

I require penicillin before any dental treatment due to knee replacements. I asked for RX for my checkup appointment about 3 weeks prior to it. After calling back 3-4 times to get it, they finally said they'd call it in to pharmacy. That was the same day, about an hour before the appointment which meant I had to cancel. Since they went corporate they've removed all the people who were the reasons we went there. We're looking for a new dentist.

— Hi Central Ohio, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at westerville@meritdental.com.

jeff Voorhies

Jun 17, 2022

— Thanks for the five-star review, Jeff.

Sue Van Fossen

Jun 09, 2022

Best dental experience possible!

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Mary-Donna McKinney

Jun 01, 2022

I love the atmosphere when you first walk in. The whole staff is very welcoming … I would recommend to friends.

— Thank you for the kind words Mary-donna. I'm going to share with the whole team. We love hearing from our happy customers!

Connor Hines

Jun 01, 2022

— Hi, Connor! Thanks for taking the time to rate us 5-stars.

Michael Appel

May 26, 2022

My problem with my teeth was repaired faster then expected I am more than pleased with dr g and his staff

— Thank you for the 5-star review, Michael! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Harvey Doremus

Apr 23, 2022

— Thanks for making us smile! We appreciate such a great review!

Tina Kirby

Apr 22, 2022

Merit Dental staff is very friendly & helpful. I found my dentist & I'm very happy!!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Marc Gemarro

Apr 06, 2022

Tim Wefler

Apr 06, 2022

Very friendly, convenient and fast! Recommended!

— Thank you for taking the time to provide feedback, Tim. We are happy to hear your kind words.

Amy R

Apr 03, 2022

Ever since Merit Dental took over, the entire practice has gone downhill. Now, without Bridget AND Dr. Nicholson, we will be going elsewhere. They truly are the ONLY reason we even stayed there.

— Thank you for sharing your feedback with us, Amy. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at westerville@meritdental.com.

rosita dejesus

Mar 15, 2022

— Thanks for the five-star review, Rosita.

amy rak

Mar 02, 2022

I’ve been going to Merit for several years. Recently Dr. G has been taking care of me. He’s kind, thoughtful, and really takes the time to explain everything to me. His assistants, Heather and Abby, are also very kind and gentle. They help to diminish the fear(s) around going to the dentist. I am grateful for Merit and would recommend them.

— Thank you for the 5-star review, Amy! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Thomas Tomastik

Feb 25, 2022

— Hi, Thomas! Thanks for taking the time to rate us 5-stars.

Kate Groot

Feb 11, 2022

— Kate, thanks for your 5-star review!

Kathleen Dalrymple

Feb 10, 2022

— Thanks for making us smile! We appreciate such a great review!

Kerry York

Feb 10, 2022

Abby is always top notch

— Thanks for making us smile! We appreciate such a great review!

Shea Nicholson

Feb 01, 2022

Dr. Nicholson and her colleagues have done 17 fillings and 1 root canal for me in a span of 9 months. Yes, I started from a rough place. But in that time my smile has gone from "Scary Clown" to a-ok. I was never subjected to a long wait or a reschedule even with all the pandemic issues still troubling modern healthcare. The Dr. and assistants were kind, delightful, and gentle at every visit (and there have been many). My 4 year old daughter is also a patient and loves it there. Great family dentistry practice that I would recommend to anyone.

— Hi Shea, we appreciate you leaving us a review. See you back soon, thank you!

Joe Bruskotter

Jan 25, 2022

— Thanks for the five-star review, Joe! We appreciate you taking the time to rate us.

Lux Dahal

Dec 14, 2021

Everyone are so friendly. I let my 5 years old son go alone and he came out so happily. This was his first doctor visit alone without myself being there in the room. So proud of the entire team.

Angela Young

Dec 13, 2021

The veteran staff here are great, but I'm not yet sold on all the changes the new management are trying to make.

Angie Wiegand

Dec 01, 2021

Eva Potter

Aug 25, 2021

On time, speedy, friendly s and professional services

Greg C

Jun 19, 2021

dwight swanson

Jun 01, 2021

Doreen Long

May 13, 2021

Paul Drinkwater

May 06, 2021

Standard cleaning and check up with Abby who did a great job! The location handled COVID restrictions well and made me feel safe and welcome

Michelle Coakley

Mar 02, 2021

Nate Allen

Jan 15, 2021

Everything was great! Bridgette was great as alway! My wife and I have been coming to her since 2002.

J. Camechis

Jan 13, 2021

Enjoyed my experience with my dentist Christine and her assistant Jada. Work done quick and painlessly. Professionals to the max! Thanks!

Cheryl Gerson

Dec 30, 2020

My hygienist is the best. She always educates me about dental care and is very personable.

Brooklyn Jacobs

Dec 24, 2020

The staff is always kind and I would definitely recommend Merit dental to friends and family!

Lisa M

Nov 10, 2020

I haven't lived close to Merit Dental for over 6 years, yet I refuse to go anywhere else since becoming a patient more than a decade ago. Bridget and Dr Kindler (now Nicholson, I think?) Are efficient, gentle, and just pleasant to be around. Also, Bridget is always hilarious which helps my anxiety. I have chronic migraines that greatly impact my ability to get dental care comfortably. THE ENTIRE MERIT STAFF CONSISTENTLY GOES OUT OF ITS WAY TO ENSURE MY COMFORT. ALWAYS. My last visit, I needed a custom mouth guard that my insurance doesn't cover. Dr Nicholson worked with me on cost, giving me a generous price break. Being on disability, I can't express how much I appreciate that. Merit dental is just THE BEST in every way. Now, if you guys could just go around to my other doctors' offices and help them all treat patients with the same overall care that you do....

Jayakanthan Jothimani

Nov 06, 2020

Tammy is my all-time favorite...very clean, fast response, waiting time is nearly 0...definitely recommend to anyone looking for reliable dental service...

Molly Burtch

Oct 22, 2020

Joe M

Sep 04, 2020

Had a dental emergency for a fractured tooth, and dr. Kindler Moved mountains to get me in. The doctor and staff have always been wonderful and caring. Our family has been patients for close to 20 years and will continue. Thank you jada, Bridget, david, doctor kindler and staff for always doing a great job for our family!

Denise Knisley

Jul 03, 2020

The office manager was rude and hateful and mouthy she sent me a bill for some services from 2018 it is now 2020 for some reason they did not tell me the dentist at that time was not in my insurance plan. It Looks like by all the comments she needs fired she a would not let or my insurance company say anything What kind of a professional office does that to their patience. I will never go back.

— Hello Denise. We are so sorry to hear you were not happy with your experience. Your concerns have been shared internally, and if there is anything we can do to help, please reach out to patientcare@midwest-dental.com. Thank you.

Grace O'Keefe

Jun 24, 2020

Very kind and cheery staff. Every thing explained and dentist was very gentle with doing filling.

Jeremy Mick

Mar 11, 2020

I had been seeing Dr Retherford for over 20 years. When Merit Dental took over his practice, then subsequently forced him into retirement, the professionalism and attitude of the office staff dropped-off significantly. Dental staff remained great (especially Bridgette) , however the attitude of the office staff has led me to search for a new dental office for my family.

Dennis Harper

Mar 06, 2020

Was a positive and awesome visit to Merit Dental! Abigail was so professional and Doctor Nicholson is amazing. Five Star Service! Office Staff was helpful and professional! Doctor Nicholson suggested a plan never offered by any other Dentist to fix a long term lower jaw problem. Thanks!

Ted Sherron

Feb 14, 2020

Good job ??

Shane Johnson

Jan 21, 2020

Bossi 1

Nov 22, 2019

Maria Johnson

Nov 09, 2019

Love Merit dental! Everyone that works there is so friendly and welcoming. It really makes going to the dentist a lot easier!

Sophia Johansen

Jul 16, 2019

My old dentist retired without notice and it seems as if there are all new faces in the office. Christine, the new office manager is awfully rude and unorganized. Office seems chaotic and as if nobody knows how to work the systems. After years of me loving Merit Dental I will be finding a new office. No longer will they get my good insurance money!!!

Kendra Lee

Jul 15, 2019

When Dr Rutherford and Renee were there this place was amazing! Unfortunately, this place has went downhill. Christine Freeman, the manager, is so rude and nasty. Also sad to say very unorganized and unprofessional. I had an appointment scheduled, things went wrong due to them being short staffed and instead of her coming to a solution, she offered to reschedule me or to just deal with the fact they called me the same day as my appointment to tell me even though I’m scheduled I will have to wait, I got upset. She hung up and then called back to let me know I’d been dropped as a patient.. I would not recommend you choose this office at all. Horrible customer service!

Lahasa Walker

May 31, 2019

It had been almost 8 months since I had seen my regular dentist and I had to switch due to insurance reasons, everyone was polite, the cleaning was gentle. The only problem, I am still waiting to receive the cost of what my insurance won't cover. My appt was at 3:00 I was done by 3:45, I told them I was leaving at 5 p.m. and told them to email me the cost of all the crowns ( of course ) they want to do.

Liz Hejny

May 08, 2019

Pleasant staff and very professional!

Ellery Block

Feb 01, 2019

Jim Woollard

Jan 25, 2019

Gene Weaver

Nov 29, 2018

My wife and I have both been seeing Dr Nicholson at Merit for the past couple of years and are extremely pleased. The entire staff is very friendly and professional and they have been flexible in dealing with emergencies.

Paul Burnam

Jun 06, 2018

I lost a filling two days before I was to leave on a week-long excursion to the Grand Canyon. Merit Dental got me in the next day, and Dr. Kindler replaced the filling less than 24 hours before departure time.

John Halleron

May 23, 2018

Excellent dental work and very friendly staff.

Rachel Haugk

May 06, 2018

I have been going to this office for years. The doctor I was seeing retired, and I was not notified prior to my last visit. I saw Dr. Nicholson. It took me saying something 3 times before she believed that she was causing me pain when drilling an old filling. She seemed rushed to get finished and move on to the next patient.

Phil Jarvis

Apr 24, 2018

I was in this morning for 2 fillings that fell out. I had a Dentist (sorry, forget his name, Don I think) that was in from Louisville to help out due to the office being short staffed and he and his assistant were awesome! He asked if I felt I needed numbing (which I didn't think I did), rather than just doing so, and put in the 2 fillings very successfully without any pain. He took his time, ensured that everything was good and it was a fantastic experience. I don't mind be numbed if needed, but since he asked a few questions and didn't think he needed to do so, I appreciated this. Thank-you very much, it was a great experience!!

Maria Burk

Apr 06, 2018

Very pleased with hygienist Brigitte. Very displeased with temporary doctor that saw me. Was not told that my regular dentist (Dr. Retherford) wasn't there anymore either prior to my appointment or at the check in. The temporary dentist did not introduce himself. He even came in during my cleaning to tell the hygienist that she forgot to do something on the computer for a previous patient. I felt this was rude and interrupting to my cleaning. Very unprofessional not to mention embarrassing for the hygienist to be scolded in front of a patient. I feel that now Dr. Retherford has left (whether voluntary or not - I don't know) the practice seems to be more interested in making a quick buck on patients instead of truly caring for the patients like Dr. Retherford. I've been going to this practice for 15 years. After this visit, I'm not sure I ever want to return or refer anybody.

Sandra Pelok

Apr 06, 2018

My husband and I (Sandy Pelok) both go to Merit Dental in Westerville. I go to Dr. Kindler. She is the best dentist. She is always pleasant and kind. When I have an urgent need she is always accommodating and knows her stuff. I highly recommend Dr. Kindler for your dental needs. I, Philip, had gone to Dr Retherford for almost 30 yrs. I was not told that he left the practice before my appointment to apply a crown and they tried to put me with some guy I never met. I find this very unprofessional. I went to Dr Nicholson, who is very professional and caring. Her assistant David is also very good and professional. My hygienist Bridget is the best. Since Dr Retherford and Renee, who ran the front desk, are gone the office seems to be in disarray. That "feel good" experience and laughter that you used to hear are gone, too. I am seriously considering finding a different dental practice.

Crypto Dave

Apr 05, 2018

Had a visit yesterday, I have no issues with my tooth cleaner, I have been going for years and Bridget always does a good job. They informed me that Rutherford had retired, I felt like they knew he was going to do this and they could have informed me before I was sitting in the chair. The new dentist saw me and wasn't as nice as Rutherford and my biggest issue is when a doctor/vet/dentist, a professional I go to for their honest opinion in a field I don't know about, uses his/her position to start selling product. I was told I needed a toothpaste that costs $22/tube and what do you know I can get it at the front desk. Don't use your position to push product. You start crossing that line of do I really need it or are you trying to make a few bucks. I refuse to go anywhere that includes a sales pitch as part of my appt. I left a vet for exact same reason.

Judith Ayers

Mar 14, 2018

I love this Dentist office they are so nice and try to be so accommodating. I love my hygienist too, she is awesome and does a wonderful job cleaning my teeth.

Dalyn Foreman

Feb 20, 2018

We've been going to this office since we moved to Columbus. My kids are now 17 and 14 and were 2 and an infants when we started with Dr. Retherford. At my last appointment, just yesterday, I was sad to learn Dr. Retherford was gone and that the best front desk person, Renee were leaving. The office seemed a bit crazy and stressed. I didn't care for the way the dentist that saw me spoke to me. Considering making a change after all these years. Kind of a bummer...

Jenny Garrett

Jan 13, 2018

I started going here based on a recommendation 10+ years ago to see Dr. Retherford based on his quality and "painless" service. I have been so happy with the quality, service, and professionalism of Dr.Retherford and ALL of his staff that I too have recommended friends and family. Over the years the business has changed and additional Dentists have joined the practice who have also been of equal caliber. You can not go wrong choosing Merit Dental of Westerville. I love them and appreciate their personal and caring touch. I'm no wimp but I still want the most gentle dental experience I can get. No one gives a less painful Novacaine shot!!!! Choose right! Choose Merit!

Michael schroeder

Oct 11, 2017

This is a very good dental office. Everything is timely and the staff are both friendly and competent

Todd Bollenbacher - KWGC

Sep 13, 2017

They listen and are very thorough.

Katy Coffey

Aug 05, 2017

Kind, helpful, gentle...explain everything well and work with me to help me have a healthy smile. :

Andrea Philipsen

Aug 03, 2017

It is a shame that we didn't receive the kind, caring treatment yesterday that we are accustomed to receiving by the attending dentist. This time Dr. Kindler-Nicholson felt it was her place to diagnose my child with non-existent psych problems because he was apprehensive at the mention of braces. After a long talk with a Patient Representative directly connected to the Dental Director at Merit Dental, it seemed beyond obvious that this situation was very preventable if Dr. Kindler-Nicholson would have used discretion, compassion and humility in her verbal communication. After our dental appointment, I calmly and honestly described what will occur at an orthodontic consult (what Dr. Kindler-Nicholson did not do) and my son is perfectly fine with it "Let's go, I'm in" he says. So, tomorrow, off we go to the orthodontist without fear. I hope Merit Dental can assist and counsel Dr. Kindler-Nicholson to ensure that no other family feels shunned and discounted the way we felt yesterday.

— Hi Andrea. Thank you for your feedback. We sincerely apologize for the impression that we gave you and your child. We are glad that we were able to get in contact with you regarding the situation, and we hope to make your next visit with us a more positive one.

Humberto Montemayor

Aug 02, 2017

Wonderful experience overall from entire staff.....Brandi was exceptional and very attentive with my treatment. My dentist was very professional and highly skilled too.....Dr.Roger Retherford was excellent! !!

Renae Resendez

Jul 27, 2017

I wish I could give them 100 stars because I totally would. I had the most amazing experience with Stacy, my hygienist, and Dr. Nicholson. They were both so sweet and welcoming. I never felt embarrassed or ashamed to have my jacked up mouth looked at. They treated me with such kindness and respect and helped me get comfortable asap as I was in for a bad toothache. In less words, if you need a dentist, this place will have you enjoying a teeth cleaning before you leave. Thank you so much!

Steven Nilan

Jun 29, 2017

I have been going to a dentist for many years and felt that I was not taken care of, honestly taken advantage of. I was in need of a dentist in my network and came across Merit Dental, and was completely blown away. The service that they provide was over and beyond what I have ever experienced. Dr. Kindler was very thorough with her intial exam and put me at ease with transitioning to a new dentist. If anyone is looking for a new dentist in the area I would highly recommend Merit Dental. Their staff are friendly and the wait for appointments are very short. Check them out!

Jeffrey Gardner

Jun 29, 2017

Bridgette and Dr. Kindler are always very friendly. The care my family and I get is excellent. We have been patients for many years and will continue to be for many more.

Joseph Goodburn

Jun 29, 2017

Dr. Kindler-Nicholson always does a great job when I need my front tooth fixed! She is wonderful, and Brigitte is the best hygienist! I love coming to this office!

Brian Wallace

Jun 29, 2017

I love the staff at the Westerville location. They always do their best to make me feel comfortable with what can be an uncomfortable (for some people) trip to the dds. Dr. Kindler and my hygienist Brigitte are always a hoot. Hopefully they'll keep my smiling for years to come!

Bill J

Jun 25, 2017

Donna Reed

Jun 14, 2017

Excellent service as always. Dentist and staff made me feel at ease throughout the appointment.

Samantha Goddard

Jun 09, 2017

Anybody that rates this as a less than perfect review, simply can not be satisfied. There is no better service in Columbus.

Kris Odwarka

Jun 09, 2017

First visit there for X-rays and a cleaning: fast and not at all painful, as it has sometimes been the case at other dentists in the past. Nice, friendly service.

Jim Vaughan (Jim's World)

Jun 09, 2017

Without a doubt the best dental office that I have had the pleasure to work with. The staff are always friendly and their professionalism and expertise are outstanding. I lived in Westerville when I first started going to this practice. When I moved to Tipp City ten years ago, I could have chosen another practice in my area but I chose to stay at this practice. The drive is worth it....so if you are looking for a new practice, this is the one to call.

Michael Lee

Apr 26, 2017

This office is great. The staff is friendly and efficient. I highly recommend giving them a try.

Lauren Wiebe

Apr 06, 2017

Wonderful people, expert care. Very little waiting. I began coming here after my dentist of 30+ years retired, and I have never regretted that decision. It's a ways for me to drive (45 minutes), but it's worth it.

Neena Collins

Feb 21, 2017

My dental experiences over the years have been absolutely magical at this place. I'm not kidding; because I'm terrified of Dentists (love Steve Martin in 'Little Shop of Horrors'! I've come a long way Baby! The appointments that I have now are no big deal. Tammy is my BFF!

Melissa Kanzig

Feb 01, 2017

Great for kids!

Maggie Hand

Dec 21, 2016

I've been a patient for about 12 years and they have always been wonderful! Always on time and professional I would recommend them to anyone who is looking for a new dentist!

John Sneeringer

Dec 03, 2016

I've been coming here for many years; the staff is professional and very friendly. Dr Kindler is great to work with and brings a lot of knowledge and experience. Brigitte is my hygienist and has provided me quality care for years and always made me feel very comfortable. I've always enjoyed her unique personality and decorations. I must say I am very disappointed that she no longer has her ceiling posters though. When I asked why, she mentioned it was not her choice but couldn't give more detail. I'm guessing the corporate clowns at Merit made some sort of mandate.

George Penoff

Nov 17, 2016

Have been using Dr. Retherford and his associates for the past 7 years and have always been very satisfied with his services. Yesterday I required "immediate" services after experiencing several days of symptoms and was able to be seen in less than one hour. After a thorough inspection, it appeared the source of my discomfort may have been linked to a sinus problem (of which I received some good advice upon, also). Dr. Retherford explained what the most likely of possibilities were. 24+ hours later I have returned to more normal conditions. You usually don''t think of your Dental Services on an ER basis, however, it's nice to know that they're available.

Negero Djaleta

Aug 31, 2016

I have always had a wonderful impression about this dental services. Dr. Roger Retherford is a very friendly man and excellent dentist. The staff is friendly and make effort to go beyond the expectations of their duties to create a positive atmosphere for their clients.

Judie Salyer

Apr 27, 2016

Friendly, prompt, and professional. I have been a patient of Dr. Retheford for almost 20 years. I have every confidence in his practice.

Merrill Castle

Apr 27, 2016

Outstanding Dentist & quick service under emergency times. Been a patient over 30 years & my wife. The best!

laurie anderson

Mar 30, 2016

Everyone is very professional and friendly. I was seen on time. The dentist was very kind and made me feel at ease. I would recommend Merit Dental to anyone, and already have as a matter of fact.

Cindy Qian

Dec 19, 2015

I was looking for a new dentist after moving to polaris area. I went to couple dental care and did some exams. I was not satisfied with their consultation. So I kept searching online, and then I found Merit Dental. It is not very close to where I am living right now, but the reviews are good. So I decided to try. It is very easy to make an appointment through phone call. And then I went to the clinic and have my teeth cleaned and checked. For a new patient, the waiting time is very short compared to other places. And the service is great. People in the clinic are very nice and patient. They really care their patient, and very honest about the treatment you need. I was very satisfied. So I decided to choose Merit Dental as my continuous dental care. Right now my husband also has his treatment here.

Bill C

Dec 19, 2015

Kyle Burk

Nov 05, 2014

Get yelled at a lot for no real reason, other than flossing. Every time I go there they seem to get upset at me for basically nothing. I have never flossed before, and prior to my last visit, in the last 4 or 5 visits, I have never had a cavity. Now, nothing changed, and I was told that I had 2 cavities. this creates a sense of mistrust with me. this is exactly why I hate going to the dentist now.

— Hi Kyle. Thank you for your feedback. We have shared it internally. We apologize for the impression we gave you. Our goal is to make everyone feel as comfortable as possible, and we did not live up to that goal with you. We want you to know that we appreciate you as a patient, and we plan to make your next visit with us a great one. Thank you.

Jimmy Elkins

Mar 15, 2014

I have been a patient of Doctor Roger Retherford for twenty plus years. His entire staff is very friendly, professional, and they make you feel like a close friend or family member. My grandson and granddaughter are patients of Dr Christine Kindler and they really like her. They especially enjoy the gift box that Rene has when they are ready to leave. If you are in need of a dentist I highly recommend Spring Grove Dental Care in Westerville. Bridgett is our hygienist and we "love" her.

— Thanks for your loyalty to Dr. Retherford and Spring Grove Dental Care, Jimmy!

Paul Burnam

May 28, 2013

Last week I needed to have a molar replaced by a crown due to part of the tooth breaking off. I have been patient at Spring Grove Dental Care for the last two years, but this was the first significant dental procedure that I required. I recalled that having a crown made and installed would take time, and I would experience some degree of discomfort. Dr. Christine Kindler and her technician, Stacy, completely eliminated my misapprehensions. In two hours, they diagnosed, modified the damaged tooth, molded, and fine tuned the temporary crown with a bare minimum of discomfort. I have experienced more discomfort in having fillings done at other dentists than I did on this occasion. Dr. Kindler and Stacy frequently asked how I was doing and made clear how I should signal them if I did not feel right. They exhibited a high degree of professionalism while demonstrating a caring and personable "bedside" manner. I definitely felt I was in good hands. So I recommend Spring Grove Dental Care without reservation.

Insurance

We accept a wide range of dental insurance plans, including plans from:

  • Aetna – PPO
  • Ameritas Dental
  • Anthem – 200 Network
  • Anthem – 300 Network
  • Anthem – Discount
  • Anthem – FEP
  • Anthem – PPO
  • Careington – Care Platinum POS
  • Careington – Care Platinum PPO
  • Connection/GEHA
  • Delta Dental – PPO
  • Delta Dental – Premier
  • DenteMax
  • Guardian – PPO
  • Humana
  • MetLife
  • SunLife/Assurant/DHA
  • Superior Dental Care
  • UCCI – ADDP/DOD
  • UCCI – NFF
  • UnitedHealthCare

This is not a comprehensive list, and is subject to change. Please contact your insurance provider to verify coverage and acceptance.

We Accept:

Payment Options

Dental Savings Plan
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Convenient Monthly Payment Plan
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